Service Request Ticket

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Feb 13, 2018 09:03 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170184 (opens in a new window)	Bldg/Room	TODD 236
	Service Tag		Description	Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
	Serial No.	C02V4CNDHV29	Location	Robin Bull, TRI
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006551; MAMP PRO 4 license for MAC VISA2017006615; Sublime_Text v3 VISA2017006739 SEPT2017 via email to Jeff Denton;
	Wireless NIC	8C:85:90:22:07:A2
	Bluetooth NIC	8C:85:90:22:44:80

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Tracking

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Erika Enriquez	Feb 26, 2018 08:07 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Erika Enriquez	Feb 26, 2018 08:07 AM	Took the computer	Add Attachment
Megan Thibeault	Feb 26, 2018 07:58 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Feb 26, 2018 07:58 AM	Coming by today to pick this up. Laptop and charger is at my desk.	Add Attachment
Megan Thibeault	Feb 23, 2018 01:16 PM	Status changed from (3) Order in Process to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Feb 23, 2018 01:16 PM	emailed end user	Add Attachment
Megan Thibeault	Feb 23, 2018 01:14 PM	Got laptop back from Apple They replaced the top case with Battery	Add Attachment
Megan Thibeault	Feb 20, 2018 07:35 AM	emailed enduser with an update	Add Attachment
Megan Thibeault	Feb 20, 2018 07:28 AM	return trking# 742436614283	Add Attachment
Megan Thibeault	Feb 15, 2018 02:29 PM	Apple is calling me back	Add Attachment
Megan Thibeault	Feb 15, 2018 02:27 PM	Called Apple again, they said the box hasn't shipped.	Add Attachment
Megan Thibeault	Feb 13, 2018 03:04 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Feb 13, 2018 02:43 PM	Apple is sending a box. Case # 100439830539 Repair ID: D281270971	Add Attachment
Megan Thibeault	Feb 13, 2018 09:32 AM	keeping this open to check back in	Add Attachment
Megan Thibeault	Feb 13, 2018 09:27 AM	SMC did the trick, it is good to go	Add Attachment
Megan Thibeault	Feb 13, 2018 09:06 AM	charger is with laptop	Add Attachment
Megan Thibeault	Feb 13, 2018 09:06 AM	Task reassigned to Megan Eichler.	Add Attachment
Brighton Bohnenkamp	Feb 13, 2018 09:03 AM	Computer is in the inbox	Add Attachment
Brighton Bohnenkamp	Feb 13, 2018 09:03 AM	Contact Info: Mathew Hofstetter, 234-600-0483	Add Attachment Public
Brighton Bohnenkamp	Feb 13, 2018 09:03 AM	laptop won't start up unless its plugged in even though its charged at 100%. He also has issues getting it to start up, the loading bar will get half way and it shuts off. It also randomly shuts off. He was backed up all his important files in case it needs to be re imaged.	Add Attachment