Service Request Ticket

Service Request Information

CONTACT	Name	East, Aaron	Date	Feb 13, 2018 09:26 AM
	Department	The Research Institute	Phone	8-8792
	Location		Email	easta@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110774 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BXC0FS1	Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	BXC0FS1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P008 5288 installed as Office Pro Plus 2007
	Wired NIC	D4:BE:D9:31:2D:EC
	Wireless NIC	8C:70:5A:41:16:98
	Bluetooth NIC	08:ED:B9:DB:99:10

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 15, 2018 02:45 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shandelle Plasker	Feb 15, 2018 02:45 PM	This has been delivered back with the bag and charger included.	Add Attachment
Shandelle Plasker	Feb 14, 2018 01:52 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shandelle Plasker	Feb 14, 2018 01:52 PM	Delivering this back to him tomorrow at 1:30 pm.	Add Attachment
Shandelle Plasker	Feb 13, 2018 01:36 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Brighton Bohnenkamp	Feb 13, 2018 09:26 AM	Computer in Todd 240 needs general updates and to make sure it connects to internet	Add Attachment