Service Request Ticket - # 66638

Service Request Information

CONTACT Name Hsieh, Bau Hwa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 13, 2018 11:46 AM
Department Social Science Phone 88853
Location Email hsiehb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161085[Edit Inv] (opens in a new window) Bldg/Room BELL 224
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02TTK57HV29 Location Bau Hwa Heish

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC DC:A9:04:84:BA:C5


Bluetooth NIC DC:A9:04:8D:3A:44

TECHS Submitted by Emily Griner Contact egriner15@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Mar 26, 2018 02:24 PM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Mar 26, 2018 01:40 PM 
Inventory Updated
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Yumin Chen Mar 26, 2018 01:40 PM 
Old Laptop W#20120704[Edit Inv] located on Tech Counter
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Shandelle Plasker Mar 26, 2018 12:40 PM 
Task reassigned to Yumin Chen.
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Yumin Chen Mar 26, 2018 12:37 PM 
Task reassigned to Shandelle Pepper.
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Yumin Chen Mar 26, 2018 11:19 AM 
Laptop delivered, Old CPU still in her office, she 
need time to save files.
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Erika Enriquez Mar 26, 2018 10:23 AM 
Task reassigned to Yumin Chen.
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Erika Enriquez Mar 22, 2018 04:06 PM 
on my desk by john
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Erika Enriquez Mar 20, 2018 02:34 PM 
****This is an outgoing email****

Hi Bau Hwa,

just a reminder we still have that laptop here 
for you, and it is ready to be delivered. Please 
save any important files to your H-drive.

Thank you,
Erika
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Erika Enriquez Mar 08, 2018 02:06 PM 
Status changed from (5) Completed to (1) Pending
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Erika Enriquez Mar 08, 2018 02:06 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Mar 08, 2018 02:06 PM 
left VM
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Megan Thibeault Mar 08, 2018 07:52 AM 
Try calling and leaving a vm.
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Erika Enriquez Mar 02, 2018 11:28 AM 
****This is an outgoing email****
Hi Bau Hwa,

just a reminder we still have that laptop here 
for you, and it is ready to be delivered. Please 
save any important files to your H-drive.

Thank you,
Erika
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Erika Enriquez Feb 22, 2018 01:56 PM 
waiting for a reply. Said they would email after 
the snow troubles.
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Erika Enriquez Feb 20, 2018 05:05 PM 
****This is an outgoing email****
Hi Bau Hwa,

I need some additional information regarding 
service request #66638

Description: GFA SETUP: Deliver Apple MacBook Pro 
W#20161085[Edit Inv] to replace W#20120704[Edit Inv] to HSS 204 for 
Bau Hwa Hsieh

Your computer is all done and ready to be 
delivered to you. Please save any important files 
to you H-drive, and please let me know of a good 
time to come and deliver this to you.

Thank you,
Erika
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Erika Enriquez Feb 20, 2018 05:03 PM 
Done. Updated in AD
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Erika Enriquez Feb 20, 2018 02:07 PM 
updating. almost done
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Megan Thibeault Feb 20, 2018 07:58 AM 
Status?
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Erika Enriquez Feb 16, 2018 11:22 AM 
Task reassigned to Erika Enriquez.
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Emily Griner Feb 13, 2018 11:46 AM 
GFA SETUP: Deliver Apple MacBook Pro W#20161085[Edit Inv] to replace 
W#20120704[Edit Inv] to HSS 204 for Bau Hwa Hsieh. She is making a 
switch from Windows to MAC so she may need initial orientation 
to the newer OS(drive access, etc.). Laptop placed on inventory 
shelf.
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