Service Request Ticket - # 66641

Service Request Ticket - # 66641

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Service Request Information

CONTACT	Name	Westervelt-Parker, Kara	Date	Feb 13, 2018 02:14 PM
	Department	Registrar’s Office	Phone	88189
	Location		Email	westerveltparkerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130859 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43T9V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43T9V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; second station install for Leonard Crawford training- DragonNaturallySpeakingPrem_ver13(student/teacher) VISA2017007075 FEB2018 SR#66641;
	Wired NIC	34:17:EB:A5:51:AE

TECHS	Submitted by	Erika Enriquez	Contact	eenriquez13@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Tracking

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Feb 21, 2018 02:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Feb 21, 2018 02:38 PM	Software installed on W#20130859	Add Attachment
Megan Thibeault	Feb 21, 2018 01:10 PM	Task reassigned to Yumin Chen.	Add Attachment
Tricia Flaherty	Feb 21, 2018 11:34 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Feb 21, 2018 11:34 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Feb 21, 2018 11:33 AM	Correction: W#20130859 2nd station is in AD106B	Add Attachment
Tricia Flaherty	Feb 21, 2018 11:31 AM	Secondary install for training purposes for Leonard Crawford on station in AD104 W#20130859 on T Drive at T:\DragonNaturallySpeaking\13Premium	Add Attachment
Tricia Flaherty	Feb 21, 2018 11:18 AM	**This is an email**Hi Tricia, Thanks for your phone call...we'd like a second install of Dragon Naturally Speaking on the Dell PC numbered 20130859 located in Room 106B in Admin Bldg. The software will only be used by Leonard Crawford, who already has an install of the program on his machine in Room 104 of Admin Bldg. (I forgot if there was other information you required of me in this email...let me know if anything is missing!) Kara Westervelt Parker	Add Attachment
Tricia Flaherty	Feb 15, 2018 05:13 PM	**This is an outgoing email** Hi Kara, I need some additional information regarding service request #66641 Description: wants software put on other machine I have not had a reply to my previous email so I am sending again with some more information on the license of Dragon for Leonard: For the latest editions of Dragon speech recognition, specifically Dragon Professional Individual, the license is per user (not per machine). A licensed speaker is permitted to create and use multiple voice profiles, and these voice profiles can be stored on one or more computers. A separate license, however, must be purchased for each additional speaker whose voice profile(s) are being used by the software. We still need the computer WOU# and location to proceed with a second install for Leonard's use We will need to make sure both stations get the license documented in Inventory and on our licensing records. Tricia Flaherty	Add Attachment Public
Tricia Flaherty	Feb 13, 2018 02:59 PM	we need the computer WOU# and location to proceed and make sure both stations get the license documented in Inventory and on T:Drive License file	Add Attachment
Tricia Flaherty	Feb 13, 2018 02:58 PM	For the latest editions of Dragon speech recognition, specifically Dragon Professional Individual, the license is per user (not per machine). A licensed speaker is permitted to create and use multiple voice profiles, and these voice profiles can be stored on one or more computers. A separate license, however, must be purchased for each additional speaker whose voice profile(s) are being used by the software.	Add Attachment
Tricia Flaherty	Feb 13, 2018 02:20 PM	**This is an outgoing email** Hi Kara, I need some additional information regarding service request #66641 Description: wants software put on other machine Can you give me the information on the second station you want this loaded on? WOU#, building and room Location of station? I need to determine if it is with-in the license agreement as a single user license. You mentioned training, is it training on how to use the software or training that is to be performed only on the 2nd station? Thank you for the details you can provide me. Tricia	Add Attachment Public
Erika Enriquez	Feb 13, 2018 02:14 PM	Leonard Craford bought soft dragon naturally speaking premium. They want it installed on a second station for training purposes. Leonard would be the user. Original order # 9883	Add Attachment