Service Request Ticket

Service Request Information

CONTACT	Name	Connolly, Kathleen	Date	Feb 13, 2018 03:17 PM
	Department	Humanities Division	Phone	89495
	Location		Email	connollyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121132 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
	Serial No.	7JHGKX1	Location	PDR
	CPU	Intel Core i7-3720QM(2.6GHz, 6M cache)
	OS	Windows 10 Enterprise 64bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090339 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:1A:2D:3F
	Wireless NIC	BC:85:56:BC:0A:B1
	Bluetooth NIC	2C:D0:5A:8B:4D:05

TECHS	Submitted by	Erika Enriquez	Contact	eenriquez13@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Mar 26, 2018 09:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Mar 26, 2018 09:46 AM	SR66745 COMPLETED and laptop replaced 3-23-2018	Add Attachment
Tricia Flaherty	Feb 28, 2018 10:09 AM	created SR 66745 for the new laptop to replace this one	Add Attachment
Tricia Flaherty	Feb 14, 2018 12:23 PM	sent her email with options today	Add Attachment
Erika Enriquez	Feb 13, 2018 03:17 PM	**This is an email** Hi, I think my laptop may need a new battery, since it doesn't work when I disconnect it from the cable. Could you check it out some time this term or next term? On that same topic, are there any plans to get me an "upgrade" and if so could I get a lighter/smaller laptop? The one I have is quite functional, don't get me wrong, but I wanted a laptop in part so I could take it conferences. But it's too heavy to travel with unless I want to throw out my shoulder or my back. Best Kate	Add Attachment