Service Request Ticket - # 66644

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 13, 2018 04:08 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20140400[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Wyse P25 Zero Client with 32MB Flash
Serial No. 9N10NB32857 Location PDR

CPU Teradici TERA2321 PCoIP


OS Windows 7 Pro, 64 bit Software NO OFFICE FOR KIOSK station, Microsoft VDA subscription from P0096341, VMWare View Premier with Maint from P0091580/stock

Wired NIC 00:80:64:D3:D8:32

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Feb 13, 2018 04:59 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Feb 13, 2018 04:59 PM 
Set up 20120140[Edit Inv] in the station.
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Gino Salazar Feb 13, 2018 04:31 PM 
Brought back ab usb, mouse and keyboard, everything else is at the 
desk still.
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Gino Salazar Feb 13, 2018 04:30 PM 
Picked it up and took it to John. It was in the area a few computers 
down from the HL west printer. USB ports were damaged to the point 
where they aren't usable. Somebody jammed USBs hard.
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Gino Salazar Feb 13, 2018 04:10 PM 
Task reassigned to Giovanni Salazar.
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Erika Enriquez Feb 13, 2018 04:08 PM 
in first floor west side. in a wooden crate (sign 
says 'Out of order' placed on it. Says the VDI 
station is all messed up someone tried using the 
HDMI port and it broke.
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