Service Request Ticket - # 66655

Service Request Information

CONTACT Name Phillips, Anissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 14, 2018 12:10 PM
Department Bookstore Phone
Location Email phillipsan@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20091108[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 5BS7SL1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 5BS7SL1 Location Ready for PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 ,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957

Wired NIC B8:AC:6F:83:0F:EB


TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public

Entered by Date Memo
Megan Thibeault Oct 17, 2018 07:54 AM
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Feb 28, 2018 02:16 PM
Status changed from (1) Pending to (4) On Hold
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Megan Thibeault Feb 28, 2018 02:16 PM
Priority changed from (2) High Priority to (3) Priority.
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Megan Thibeault Feb 28, 2018 02:16 PM
We can't image 960's correctly right now so we have given 
them a loaner. 
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Yumin Chen Feb 27, 2018 10:59 AM
Task reassigned to Megan Eichler.
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Yumin Chen Feb 27, 2018 10:58 AM
Loaner W#20121094[Edit Inv] inventory updated.
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Yumin Chen Feb 27, 2018 10:57 AM
W#20101438[Edit Inv] has been delivery and setup.
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Yumin Chen Feb 27, 2018 10:57 AM
Loaner W#20121094[Edit Inv] back to UCS.
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Shina Oladiti Feb 27, 2018 09:55 AM
The machine is prepped, gave admin right and put
it on the station behind mine.
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Megan Thibeault Feb 26, 2018 07:53 AM
Task reassigned to Yumin Chen.
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Megan Thibeault Feb 26, 2018 07:53 AM
Yumin please let me know when the machine has been
delivered
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Yumin Chen Feb 23, 2018 01:05 PM
Task reassigned to Megan Eichler.
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Yumin Chen Feb 23, 2018 01:03 PM
W#20101438[Edit Inv] is ready to delivery and inventory
updated. Both old,new CPUs are located on UCS
Counter close to music player.
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Yumin Chen Feb 22, 2018 12:55 PM
W#20101438[Edit Inv] has been join to domain and install 
Sophie. Need standard setup.
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Yumin Chen Feb 21, 2018 03:02 PM
Using W#20101438[Edit Inv] replace W#20091108[Edit Inv]. W#20101438[Edit Inv] is 
imaging on the counter.
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Yumin Chen Feb 20, 2018 12:18 PM
W#20091108[Edit Inv] is imaging on the counter.
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Yumin Chen Feb 20, 2018 12:18 PM
W#20091108[Edit Inv]
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Yumin Chen Feb 20, 2018 12:18 PM
Problem CPU W#2009118 is located in UCS Counter.
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Yumin Chen Feb 20, 2018 11:29 AM
Loaner W#20121094[Edit Inv] Assigned.
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Megan Thibeault Feb 20, 2018 07:55 AM
Priority changed from (3) Priority to (2) High Priority.
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Natalie Plasker Feb 19, 2018 10:00 AM
Status changed from (5) Completed to (1) Pending
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Natalie Plasker Feb 19, 2018 10:00 AM
Called this morning, and is still having the same
issues with her disc and printer. She is available
everyday from 8:30am- 12pm, and 1:30pm-5pm
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Yumin Chen Feb 15, 2018 10:38 AM
Status changed from (1) Pending to (5) Completed
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Yumin Chen Feb 15, 2018 10:22 AM
Problem has been solved.
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Yumin Chen Feb 14, 2018 03:50 PM
Local disk are full for no reason. Reschedule 
tomorrow.
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Yumin Chen Feb 14, 2018 03:44 PM
Printer is good, re-install the Adobe Reader.
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Megan Thibeault Feb 14, 2018 01:25 PM
Task reassigned to Yumin Chen.
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Erika Enriquez Feb 14, 2018 12:10 PM
****This is an email****
The secondary computer WOU ID is 20091109[Edit Inv].




And I am not sure where this printer came from 
and I can't find the WOU ID on it...
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Erika Enriquez Feb 14, 2018 12:10 PM
****This is an email****
Hello,



I work in the Bookstore warehouse and am running 
in to a couple troubles this week:



I receive a warning every few minutes that my 
Local Disk is full and I do not know what is okay 
to delete.



When trying to print, I am now receiving one 
error after another along the lines of "The 
document couldn't print." followed by "There was 
an error while trying to print."



Once upon a time, there was another printer that 
would print UPS shipping confirmation pages from 
the secondary desktop, since then I have gotten a 
new printer that was not set up with the 
secondary computer so I don't receive 
confirmation pages anymore.



Any chance I can receive some help with these 
issues?



Thank you,
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