Service Request Ticket

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Service Request Information

CONTACT	Name	Daugherty, Reina	Date	Feb 14, 2018 12:38 PM
	Department		Phone	88137
	Location		Email	daughertyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160963 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	15C4LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	15C4LH2	Location	Extra desktop shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:46:0A:13

TECHS	Submitted by	Emily Griner	Contact	egriner15@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Feb 21, 2018 08:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Feb 16, 2018 04:39 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Megan Thibeault	Feb 16, 2018 04:39 PM	We can't get into AD 205B for the second monitor, waiting for a call back from Mike Brown	Add Attachment
Kyle Arthenayake	Feb 16, 2018 04:33 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kyle Arthenayake	Feb 16, 2018 04:33 PM	setting up monitor, adding second monitor. Erika went home sick and was unable to complete that task	Add Attachment
Megan Thibeault	Feb 16, 2018 04:33 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Feb 16, 2018 04:33 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Erika Enriquez	Feb 16, 2018 11:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Feb 16, 2018 11:21 AM	delivered and setup	Add Attachment
Megan Thibeault	Feb 16, 2018 10:02 AM	AD updated	Add Attachment
Megan Thibeault	Feb 16, 2018 09:59 AM	Task reassigned to Erika Enriquez.	Add Attachment
Megan Thibeault	Feb 16, 2018 09:59 AM	W20130519-CPU W20091397-Monitor W20090613-Monitor Please bring these back to the office from AD205B You can use one of the monitors for Camarie's second monitor. Please make sure to update inventory.	Add Attachment
Gino Salazar	Feb 15, 2018 04:45 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Gino Salazar	Feb 15, 2018 04:19 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Feb 15, 2018 04:19 PM	**This is an outgoing email** Hi Reina, I need some additional information regarding service request #66657 Description: NEW EQUIP SETUP: FRIDAY 2/16 Deliver Dell OptiPlex W#20160963 & monitor to Camarie Campfield Admin 207F When would be a good time for us tomorrow to set up the PC in 207F? Please reply all to this email so we can get it into the service request and passed on to one of the Techs ASAP.	Add Attachment Public
Gino Salazar	Feb 15, 2018 04:14 PM	Contact changed from Camarie Campfield to Reina Daugherty.	Add Attachment
Yumin Chen	Feb 15, 2018 12:56 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Yumin Chen	Feb 15, 2018 12:07 PM	Imaging on the counter.	Add Attachment
Peter Puettmann	Feb 15, 2018 10:47 AM	Task reassigned to Yumin Chen.	Add Attachment
Megan Thibeault	Feb 15, 2018 09:07 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Feb 14, 2018 01:22 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Feb 14, 2018 01:22 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Emily Griner	Feb 14, 2018 12:40 PM	Camarie starts her new job on the 19th so please have in place by this Friday, Feb. 16.	Add Attachment
Emily Griner	Feb 14, 2018 12:38 PM	NEW EQUIP SETUP: Deliver Dell OptiPlex W#20160963 and monitor W#20161018 to Admin 207F for new hire Camarie Campfield. Reina Daughtery will be the contact for getting into AD 207F. Computer and monitor will be placed on top inventory shelf.	Add Attachment