Service Request Ticket - # 66661

Service Request Information

CONTACT Name Lee, Russell   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 14, 2018 02:29 PM
Department Facilities Services Phone 88349
Location Email leer@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20150714[Edit Inv] (opens in a new window) Bldg/Room PP 131
Service Tag DJ5WV72 Description Dell Wyse 5030 PCoiP Zero Client 32MB (256Mb)FLASH
Serial No. DJ5WV72 Location Brian Angland

CPU Unknown


OS Unknown Software Microsoft VDA subscription from P0101072, VMWare View Premier with Maint from P0101072

Wired NIC 00:80:64:EE:FB:88

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Feb 19, 2018 03:27 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Gino Salazar Feb 19, 2018 03:27 PM 
His stuff is all set up and good for use.
 Add Attachment
Gino Salazar Feb 19, 2018 02:38 PM 
Task reassigned to Giovanni Salazar.
 Add Attachment
Brighton Bohnenkamp Feb 19, 2018 10:51 AM 
available anytime, just requested we call before 
hand
Add Attachment
Tricia Flaherty Feb 16, 2018 04:59 PM 
FYI I talked to Russ yesterday and apparently he does 
not lok at his email ofiten but he has a phone so please 
make contact via phone/voicemail when you are ready to 
deliver... ifthat fails both Debra and Kellie can help with 
getting access to the new computer location.
 Add Attachment
Shina Oladiti Feb 16, 2018 01:00 PM 
****This is an email****
Any time is good for me. Give Me a call @
541-405-8353 when you have the time to do it.
 Add Attachment
Shina Oladiti Feb 16, 2018 10:36 AM 
****This is an outgoing email****
Hi Russell,

I need some additional information regarding
service request #66661

Description: NEW EQUIP SETUP: Deliver Dell thin
client W#20150714[Edit Inv] &monitor W#20141073[Edit Inv] to PP105
Russ Lee for new workstation

We are checking to know when you would like us to
come in for the setup of this new equipment.

Thank you!

Regards,

Adeshina
Add Attachment
Public
John Rushing Feb 15, 2018 11:26 AM 
Task reassigned to UCS Tech.
 Add Attachment
John Rushing Feb 15, 2018 11:26 AM 
VDI Wise client has been setup.
 Add Attachment
Tricia Flaherty Feb 14, 2018 02:29 PM 
Starting in John's queue for TC setup:
There is new TC station going to Russ Lee PP105
W#20150714& monitor W#20141073[Edit Inv]

Michael Smith should be contacting Telecom about getting Network jacks activated as these are NEW stations 
Debra Arends and Kellie Whisenhunt can serve as secondary delivery contacts when these are ready to go.
The t TC and monitor will be on Inventory counter with New Equip Setup sheet.
 Add Attachment