Service Request Ticket - # 66665

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 14, 2018 03:14 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20140135[Edit Inv] (opens in a new window) Bldg/Room HL 204
Service Tag 1G5TS12 Description Dell Wyse P25 Zero Client with 32MB Flash/512MB
Serial No. 1G5TS12 Location HL204 Study Room

CPU Teradici TERA2321 PCoIP


OS Unknown Software Microsoft Office Pro Plus 2013 from P0095097, Microsoft VDA subscription from P0095097, VMWare View Premier with Maint from P0095097

Wired NIC 00:80:64:CC:AC:94

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Feb 19, 2018 03:52 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Feb 19, 2018 03:51 PM 
new monitor W#20100343[Edit Inv]
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Shina Oladiti Feb 16, 2018 04:58 PM 
Switch the monitor. Old monitor is W#20090195[Edit Inv]
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Kyle Arthenayake Feb 15, 2018 02:52 PM 
Status changed from (1) Pending to (2) Scheduled
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Kyle Arthenayake Feb 15, 2018 02:52 PM 
Priority changed from (3) Priority to (2) High Priority.
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Kyle Arthenayake Feb 15, 2018 02:52 PM 
Status changed from (5) Completed to (1) Pending
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Kyle Arthenayake Feb 15, 2018 02:52 PM 
screen will display and then go black after a few
minutes
Problems are still happening.
Repetitive complaints about this workstation for
the last two weeks
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Shina Oladiti Feb 14, 2018 03:53 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Feb 14, 2018 03:52 PM 
completed!
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Shina Oladiti Feb 14, 2018 03:52 PM 
Power cord was switch tp speaker input on monitor.
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Shina Oladiti Feb 14, 2018 03:34 PM 
Task reassigned to Adeshina Oladiti.
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Kyle Arthenayake Feb 14, 2018 03:14 PM 
Computer is not on at all. Plugs are all plugged
in and other trouble shooting techniques have been
applied
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