Service Request Ticket - # 66677

Service Request Information

CONTACT Name Huston, Shaun   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 16, 2018 11:42 AM
Department Social Science Phone 88296
Location Email hustons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20161088[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02TTJRYHV29 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC DC:A9:04:84:AB:A2


Bluetooth NIC DC:A9:04:8D:2F:50


TECHS Submitted by Emily Griner Contact egriner15@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public

Entered by Date Memo
Yumin Chen Mar 07, 2018 12:41 PM
Status changed from (2) Scheduled to (5) Completed
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Yumin Chen Mar 07, 2018 12:41 PM
Old Macbook is waiting for wipe.
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Yumin Chen Mar 07, 2018 11:01 AM
New MacBookPro delivered. Old 
Macbook(W#20121221)Inventory updated. 
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Yumin Chen Mar 07, 2018 10:12 AM
Task reassigned to Yumin Chen.
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Bradley Karkanen Mar 01, 2018 02:50 PM
Task reassigned to UCS Tech.
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Kyle Arthenayake Mar 01, 2018 02:48 PM
Kyle,

Next week:
T 3/6 between 1:30 and 3:00 (I have a meeting at
3:30).
W 3/7 before 11 and after 1.

Depending on how long this typically takes, I
might be able to make time on Monday or Thursday,
but the above are the best options for me.

Looking at the following week, Tuesday and
Thursday would probably be the best days. I can be
more specific if that’s a better week for you.
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Gino Salazar Feb 27, 2018 03:35 PM
Task reassigned to Bradley Karkanen.
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Gino Salazar Feb 27, 2018 03:28 PM
I just went to deliver the computer but he was not there. His next time 
is Friday before noon and after 2
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Gino Salazar Feb 27, 2018 03:12 PM
Task reassigned to Giovanni Salazar.
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Gino Salazar Feb 27, 2018 02:13 PM
Task reassigned to Bradley Karkanen.
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Megan Thibeault Feb 27, 2018 08:13 AM
Task reassigned to Giovanni Salazar.
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Megan Thibeault Feb 27, 2018 08:13 AM
Please work on this when you get in
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Shina Oladiti Feb 23, 2018 02:47 PM
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Feb 23, 2018 02:44 PM
****This is an email****
Adeshina,

Next Tuesday after 1:30, but before, like, 4:00 would work for 
me. The next best day and time would be Friday either before 
noon - I have a meeting at noon - or after 2:00. Other days are 
possible, but not as easy for me to fit in next week.
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Shina Oladiti Feb 23, 2018 12:03 PM
Task reassigned to UCS Tech.
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Shina Oladiti Feb 23, 2018 11:22 AM
Sent email for availability
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Shina Oladiti Feb 23, 2018 11:03 AM
It is back on the inventory counter.
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Shina Oladiti Feb 23, 2018 11:02 AM
*******************
Update in AD
*******************
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Shina Oladiti Feb 23, 2018 11:02 AM
Prepped and ready for delivery. 
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Shina Oladiti Feb 21, 2018 04:43 PM
Running on 10.13
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Shina Oladiti Feb 21, 2018 12:34 PM
Task reassigned to Adeshina Oladiti.
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Emily Griner Feb 16, 2018 11:42 AM
GFA SETUP: Deliver Apple MacBook Pro W#20161088[Edit Inv] 
replace W#20121221[Edit Inv] to HSS 217 for Shaun Huston. He has 
purchased additional external DVD USB drive and USB-C to 
USB A cable for DVD movie playback. They are placed in 
laptop bag. The Gigabit Ethernet&3 USB port adapter will 
not power external drives thus the need for the USB-C- 
USB A cable. Laptop is placed on inventory counter.
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