Service Request Ticket - # 66694

Service Request Information

CONTACT Name Thibeault, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2018 07:39 AM
Department University Computing Solutions Phone 88624
Location Email eichlerm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140482[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 9ZL6L32 Description Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
Serial No. 9zl6l32 Location Inventory desk (Robbie's Station)

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 from Microsoft Desktop Ed license P0096073; DegreeWorks(banner) for RegOffice

Wired NIC 34:E6:D7:36:8F:C0


Wireless NIC 60:57:18:9C:59:64


Bluetooth NIC 60:57:18:9C:59:68

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Feb 20, 2018 07:42 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Feb 20, 2018 07:42 AM 
The machine is back and needs to be reimaged. It
will then be a new loaner!
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Megan Thibeault Feb 20, 2018 07:41 AM 
This was Amy Clark's old station. She said it had
overheating issues. I sent it to Dell after doing
some hardware tests. The machine shut itself down
three times in the last year due to heat. 

Dispatch# 346017708

Repairs made by Dell:
-Cables replaced
-Main Logic Board replaced
-Heatsink replaced
-palm rest replaced
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