Service Request Ticket - # 66706

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2018 01:39 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130119[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch, 3.1GHz i7 Quad-core #Z0MQ
Serial No. D25L60Q7DNMM Location PDR

CPU Intel Core i7(3.1GHz quad core, 6MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0091491, Adobe CS6 Master Coll from P0091311, Vectorworks Designer/Renderworks 2013 from P0089588, Apple Final Cut Studio(v.3) from P0073297

Wired NIC 10:DD:B1:EF:03:19


Wireless NIC 8C:2D:AA:5C:00:F3


Bluetooth NIC 8C:2D:AA:5C:00:F4

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Kyle Arthenayake Feb 20, 2018 02:41 PM 
Status changed from (1) Pending to (5) Completed
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Kyle Arthenayake Feb 20, 2018 02:41 PM 
emailed back
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Erika Enriquez Feb 20, 2018 02:39 PM 
Task reassigned to Service Request Desk.
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Erika Enriquez Feb 20, 2018 02:33 PM 
installed on that Mac
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Erika Enriquez Feb 20, 2018 02:12 PM 
Task reassigned to Erika Enriquez.
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Kyle Arthenayake Feb 20, 2018 01:40 PM 
Please re-assign to SRD to notify student of
completion
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Kyle Arthenayake Feb 20, 2018 01:40 PM 
egodwin17@mail.wou.edu
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Kyle Arthenayake Feb 20, 2018 01:40 PM 
Evern has access from the art dept. to use ITC 104
to do graphic design work on one of the computers.
Evern uses a tablet, but needs a driver installed
and doesn't have admin rights. Please install
driver to that computer
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Kyle Arthenayake Feb 20, 2018 01:39 PM 
Contact Info: Evren Godwin
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Public
Kyle Arthenayake Feb 20, 2018 01:39 PM 
I use computer 20130119[Edit Inv], in ITC room 104. The link
to the tablet driver is below. The most recent Mac
driver is the one I need installed. Thank you for
helping!

https://www.wacom.com/en-us/support/product-support/drivers
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