Service Request Ticket - # 66709

Service Request Information

CONTACT Name Kraus, Don   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2018 04:00 PM
Department Computer Science Division Phone 88992
Location Email krausd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160964[Edit Inv] (opens in a new window) Bldg/Room SSC 238
Service Tag 159YKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 159YKH2 Location Don Kraus, NTT Computer Science

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 50:9A:4C:46:0B:0D

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Mar 01, 2018 03:56 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Erika Enriquez Mar 01, 2018 01:51 PM 
Task reassigned to Erika Enriquez.
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Yumin Chen Mar 01, 2018 12:54 PM 
Task reassigned to UCS Tech.
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Yumin Chen Mar 01, 2018 12:53 PM 
After 1:30PM today. He have class after at 2pm but 
door will remain open.
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Yumin Chen Mar 01, 2018 11:34 AM 
****This is an outgoing email****
Hi Don,

I need some additional information regarding 
service request #66709

Description: **8-12 3/1**GFA SETUP: Deliver Dell 
OptiPlex 7040 SFF and monitor to Don Kraus ITC 
302D replacing W#20110852[Edit Inv]

We are ready to delivery your machine. What time 
is good for us to come to take a look?

Thanks!
Yumin
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Yumin Chen Mar 01, 2018 11:33 AM 
He is not in the office.
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Yumin Chen Mar 01, 2018 10:07 AM 
Task reassigned to Yumin Chen.
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Shina Oladiti Feb 28, 2018 03:21 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Gino Salazar Feb 28, 2018 10:02 AM 
Priority changed from (3) Priority to (2) High Priority.
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Gino Salazar Feb 28, 2018 10:02 AM 
****This is an email****

I am available from 8 - 12 Thursday, I have class from 12 - 4.
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Gino Salazar Feb 26, 2018 03:23 PM 
Sent email for availability
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Shina Oladiti Feb 26, 2018 01:49 PM 
***********************
Update in AD
***********************
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Shina Oladiti Feb 26, 2018 01:48 PM 
Prepped and ready for delivery. It is back on the
inventory counter.
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Erika Enriquez Feb 22, 2018 04:46 PM 
Task reassigned to UCS Tech.
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Erika Enriquez Feb 22, 2018 04:46 PM 
****This is an outgoing email****
Hi Don,

I need some additional information regarding
service request #66709

Description: GFA SETUP: Deliver Dell OptiPlex 7040
SFF and monitor to Don Kraus ITC 302D replacing
W#20110852[Edit Inv]

We were wondering when would be a good time to set
this up for you? Please save all important files
to your H-drive.

Thank you,
Erika
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Shina Oladiti Feb 21, 2018 12:32 PM 
imaging completed. The machine is on standup desk
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Tricia Flaherty Feb 20, 2018 04:00 PM 
on Inventory counter with GFA SETUP form is Dell PC desktop W#20160964[Edit Inv] and Dell 23 inch monitor W#20161020[Edit Inv] to go to Don Kraus in ITC302D to replace 
W#20110852(already picked up by UCS!) he may have older iMac for us to pick up when PC desktop is setup
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