Service Request Ticket - # 66718

Service Request Information

CONTACT Name Rezell, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2018 01:28 PM
Department University Computing Solutions Phone 88975
Location Email rezelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150280[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HQ5GH72 Description Dell Latitude E6440, i7-4610M Processor
Serial No. HQ5GH72 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715; TRANSFERRING TITLES: Dragon NatSpking Premium13 VISA2015005392 and EEG_iCapv298 P0100771 SR66718 FEB2018;

Wired NIC F8:CA:B8:48:B7:3B


Wireless NIC 80:00:0B:D1:FF:4C


Bluetooth NIC 80:00:0B:D1:FF:50

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Feb 26, 2018 04:21 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Megan Thibeault Feb 23, 2018 02:17 PM 
She doesn't work on Fridays. She will be in on Monday.
 Add Attachment
Bradley Karkanen Feb 23, 2018 11:36 AM 
The USCadmin password is Box
 Add Attachment
Megan Thibeault Feb 22, 2018 08:22 AM 
Task reassigned to Bradley Karkanen.
 Add Attachment
Megan Thibeault Feb 22, 2018 08:22 AM 
Priority changed from (3) Priority to (1) Highest Priority.
 Add Attachment
Tricia Flaherty Feb 21, 2018 01:44 PM 
Task reassigned to Megan Eichler.
 Add Attachment
Tricia Flaherty Feb 21, 2018 01:33 PM 
old and new laptops will be with GFA form on inventory 
counter
 Add Attachment
Tricia Flaherty Feb 21, 2018 01:31 PM 
Installers for software are at:
T:\DragonNaturallySpeaking\13Premium
and 
T:\EEG_iCap\iCap_v2_9_8
 Add Attachment
Tricia Flaherty Feb 21, 2018 01:28 PM 
W#20150280[Edit Inv] will replace laptop W#20091435[Edit Inv] in DPS  for virtual set production laptop care of 
Deborah Rezell.  she needs to get laptop with Local acct off domain back by Friday 2-23-2018 for 
setup on production equipment before next week.  It has some necessary software to be 
transferred to it.  See additional notes for details.
 Add Attachment