Status changed from (7) Waiting for Contact to (5) Completed

Status changed from (2) Scheduled to (7) Waiting for Contact

follow up email sent

Megan i am going to put this in your queue because
there is a loaner involved. just making sure my
bases are covered. I updated the loaner in
inventory and put it back on the shelf 

Task reassigned to Peter Puettmann.

Task reassigned to UCS Tech.

Priority changed from (3) Priority to (2) High Priority.

The laptop is in OUTBOX

Task reassigned to Adeshina Oladiti.

backed up old laptop data to an external drive

Emailed Rachel and Mary about moving forward on this. 
Tricia is going to get an Apple Air to replace W20140659.

Left Mary a vm

Emailed Rachel telling her that she can pick up
her DVD at the SRD.

****This is an email****
Rachel,

After you dropped off your laptop I opened it up
and it defiantly has some sort of liquid damage to
it. This machine is still in warranty but Apple
will not cover liquid damage. In the past, it has
been about $700-1000 for this repair. I can call
Apple and get it sent in and they will let me know
the price prior to fixing it. From our records, it
looks like this was originally your machine and
that you had W20120397 prior to this one. So I'm
not sure how liquid spilled on it but I know that
a lot of liquid got into your laptop. Which would
cause the machine to randomly shut down and not
function properly.

I'm working on trying to get your DVD out. Please
let me know how you would like to proceed.

​Thanks,
Megan ​

Loaner W20120659
loaner charger W20090900