Service Request Ticket

Service Request Information

CONTACT	Name	Castellanos, Antonio	Date	Feb 22, 2018 08:57 AM
	Department	Financial Aid	Phone	88682
	Location		Email	castellanosa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141178 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	3DXMV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; CANCELLED RENEWAL MAY 2017--Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop FEB2016 --REMOVE
	Wired NIC	98:90:96:D9:B9:5B

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Feb 22, 2018 10:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Feb 22, 2018 10:17 AM	updated inventory	Add Attachment
Peter Puettmann	Feb 22, 2018 10:16 AM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Feb 22, 2018 10:16 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Feb 22, 2018 10:16 AM	moved his computer	Add Attachment
Megan Thibeault	Feb 22, 2018 10:06 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Feb 22, 2018 09:14 AM	please update inventory	Add Attachment
Brighton Bohnenkamp	Feb 22, 2018 08:57 AM	Antonio needs some help getting his computer moved and set up across the hall	Add Attachment