Service Request Ticket

Service Request Information

CONTACT	Name	Diehm, Deborah	Date	Feb 23, 2018 12:06 PM
	Department	VP Student Affairs	Phone	88423
	Location		Email	diehmd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170582 (opens in a new window)	Bldg/Room	WUC 203
	Service Tag		Description	Apple 13-inch MacBook Pro-Space Gray #Z0UK
	Serial No.	C02VW06JJ9K2	Location	Sent to department; will assign when assigned
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006551;
	Wireless NIC	8C:85:90:9D:72:0D
	Bluetooth NIC	8C:85:90:99:EB:46

TECHS	Submitted by	Emily Griner	Contact	egriner15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Feb 27, 2018 10:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Feb 27, 2018 10:36 AM	delivered and all good	Add Attachment
Megan Thibeault	Feb 27, 2018 08:18 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Feb 27, 2018 08:18 AM	Make sure to hardwire log in	Add Attachment
Shina Oladiti	Feb 26, 2018 01:59 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Feb 26, 2018 01:58 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Shina Oladiti	Feb 26, 2018 01:58 PM	I called her to let her know about that the equipment is ready for delivery but could not get holds of her. She called back saying she is feeling sick for now that she would let us know when she is ready. I put it on hold for now.	Add Attachment
Shina Oladiti	Feb 26, 2018 12:49 PM	Added to Jamf	Add Attachment
Shina Oladiti	Feb 26, 2018 12:49 PM	!0.13, Prepped and ready for delivery. It is back on the inventory counter.	Add Attachment
Shina Oladiti	Feb 23, 2018 04:24 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Emily Griner	Feb 23, 2018 12:06 PM	NEW EQUIP SETUP: NEEDS BY 2/27 Deliver Apple MacBook Pro W#20170582 to WUC 203A for Debbie Diehm. Placed on inventory counter with 3 cables and case.	Add Attachment