Service Request Ticket - # 66745

Service Request Information

CONTACT Name Connolly, Kathleen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 23, 2018 03:05 PM
Department Humanities Division Phone 89495
Location Email connollyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160651[Edit Inv] (opens in a new window) Bldg/Room BELL 302
Service Tag JXW5GC2 Description Dell Latitude E7270 (i5-6300U)
Serial No. JXW5GC2 Location Kathleen Honora Connolly, replacing with 20240545

CPU Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:05:C2:52


Wireless NIC E4:B3:18:56:A1:08


Bluetooth NIC E4:B3:18:56:A1:0C

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Mar 23, 2018 12:53 PM 
Status changed from (2) Scheduled to (5) Completed
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Yumin Chen Mar 23, 2018 12:13 PM 
Inventory Checked.
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Yumin Chen Mar 23, 2018 11:49 AM 
W#20121132[Edit Inv] is back to office.
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Yumin Chen Mar 23, 2018 11:48 AM 
Delivered.
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Yumin Chen Mar 20, 2018 03:46 PM 
Friday
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Yumin Chen Mar 16, 2018 11:54 AM 
****This is an outgoing email****
Hi Kathleen,

I need some additional information regarding 
service request #66745

Description: ***Friday Anytime** Latitude E7270 to 
Kathleen Connolly, HUM/Modern Lang to HSS 302 
replacing W#20121132[Edit Inv]

Unfortunately, we were not able to reach you this 
Friday for laptop delivery. What time is good for 
us to come to deliver?

Thanks!
Yumin
UCS
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Yumin Chen Mar 16, 2018 11:41 AM 
Kathleen is not available on Friday and need 
reschedule.
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Yumin Chen Mar 16, 2018 11:09 AM 
Task reassigned to Yumin Chen.
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Erika Enriquez Mar 15, 2018 02:10 PM 
Task reassigned to UCS Tech.
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Erika Enriquez Mar 15, 2018 02:10 PM 
Status changed from (1) Pending to (2) Scheduled
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Erika Enriquez Mar 15, 2018 02:08 PM 
sitting by my desk. Ready, also was updated in AD
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Erika Enriquez Mar 05, 2018 02:04 PM 
****This is an outgoing email****
Hi Kathleen,

I need some additional information regarding 
service request #66745

Description: GFA SETUP: Deliver Dell Latitude 
E7270 to Kathleen Connolly, HUM/Modern Lang to 
HSS 302 replacing W#20121132[Edit Inv]

You computer is done and ready to be delivered to 
you, please save any important files to your 
Hdrive. Also, please let me know of a good time 
to deliver it to you.

Thank you,
Erika
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Erika Enriquez Mar 02, 2018 11:26 AM 
running updates on computer
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Erika Enriquez Feb 27, 2018 04:03 PM 
imaging complete..
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Erika Enriquez Feb 27, 2018 01:39 PM 
Task reassigned to Erika Enriquez.
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Tricia Flaherty Feb 23, 2018 03:05 PM 
This is a Dell latitude E7270 W#20160651[Edit Inv] to
replace Dell LatE6430 W#20121132[Edit Inv] for Kathleen
Connolly, She has a She has a dock that works with
the E Series laptops and 2 monitors that she will
want to use with this new laptop, I have put a
dock add on for use with the E7270 model in her
laptop case.  The equipment is on the Inventory
Counter shelf with GFA Setup form.
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