Service Request Ticket

Service Request Information

CONTACT	Name	Reimer, Jodi	Date	Feb 26, 2018 08:26 AM
	Department	University Housing	Phone	88933
	Location		Email	reimerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150009 (opens in a new window)	Bldg/Room	ACK 162
	Service Tag	84NKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	84NKV42	Location	Lori Anderson
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DD:65:47

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	jenningsr@wou.edu	14018

Entered by	Date	Memo
Ryan Jennings			Email Public
Entered by	Date	Memo
Samantha Brubaker	Mar 18, 2018 11:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Samantha Brubaker	Mar 18, 2018 11:06 AM	I just tested Banner on my login and, after clicking through 5 Java warnings, it launches and runs correctly.	Add Attachment
Samantha Brubaker	Mar 18, 2018 11:03 AM	Hey Ryan, This system got hit by the ransomware and has been reimaged.	Add Attachment
Megan Thibeault	Feb 26, 2018 09:57 AM	Task reassigned to Ryan Jennings.	Add Attachment
Megan Thibeault	Feb 26, 2018 09:57 AM	Ryan, went over to get Banner working for Jodi. Her machine was running really slow. I also moved her cpu in AD which should help her popups on network drive issues. Feel free to call me if you wanna chat more about it.	Add Attachment
Megan Thibeault	Feb 26, 2018 09:53 AM	moved in AD	Add Attachment
Bradley Karkanen	Feb 26, 2018 09:17 AM	Task reassigned to Megan Eichler.	Add Attachment
Bradley Karkanen	Feb 26, 2018 09:17 AM	Java update fixed it	Add Attachment
Bradley Karkanen	Feb 26, 2018 08:32 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Feb 26, 2018 08:26 AM	She tried IE and firefox, it worked on Friday	Add Attachment
Megan Thibeault	Feb 26, 2018 08:26 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Feb 26, 2018 08:26 AM	Banner is not working.	Add Attachment