Service Request Ticket - # 66779

Service Request Information

CONTACT Name Ittner, Anne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 27, 2018 08:12 AM
Department Education & Leadership Phone
Location Email ittnera@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170216[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02V4SMGHV29 Location PDR 2023 Giveaway

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC 8C:85:90:27:17:B3


Bluetooth NIC 8C:85:90:29:E1:AA

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Feb 27, 2018 03:59 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Feb 27, 2018 03:59 PM 
Her temporary fix is using dropbox in the browsers
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Gino Salazar Feb 27, 2018 02:27 PM 
Task reassigned to Giovanni Salazar.
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Bradley Karkanen Feb 27, 2018 02:04 PM 
Task reassigned to UCS Tech.
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Megan Thibeault Feb 27, 2018 11:06 AM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault Feb 27, 2018 10:50 AM 
Task reassigned to Yumin Chen.
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Brighton Bohnenkamp Feb 27, 2018 08:12 AM 
Saying additional permissions are required to 
access files
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Brighton Bohnenkamp Feb 27, 2018 08:12 AM 
****This is an email****
Hello,
I am faculty with DEL. Just yesterday, I 
started getting this pop up when I try to save 
anything on word, especially when it is a word 
document that I downloaded and tried to edit.
Please help!
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