Service Request Ticket - # 66783

Service Request Information

CONTACT Name Poulin, Gregory   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 27, 2018 11:19 AM
Department Creative Arts Phone 88241
Location Email pouling@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100207[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac 21.5 inch, 3.2GHz Intel Core i3
Serial No. QP02715RDB7 Location PDR

CPU Intel Core i3(3.2GHz, 4MB L3)


OS Unknown Software Microsoft Office Mac 2008 License from P0076811, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114--shared with loaner laptop W#20081111

Wired NIC C4:2C:03:0E:DA:96


Wireless NIC D8:30:62:57:0D:58


Bluetooth NIC 7C:6D:62:9D:09:B2

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Mar 08, 2018 03:37 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Gino Salazar Mar 08, 2018 03:37 PM 
He's all Gucci
 Add Attachment
Natalie Plasker Mar 08, 2018 11:14 AM 
called the desk to check on when he can get
someone out to help him. He said that he responded
to email with some times that would work for him
to have a tech come out.
Add Attachment
Gino Salazar Mar 01, 2018 04:07 PM 
Priority changed from (1) Highest Priority to (2) High Priority.
 Add Attachment
Gino Salazar Mar 01, 2018 04:07 PM 
Emailing him, setting up a time for us to do that.
 Add Attachment
Gino Salazar Mar 01, 2018 03:47 PM 
He needs CS5 reinstalled, the Web Premium one. I believe 
that one is the disk one, if so they I will schedule a time to 
come back and do it
 Add Attachment
Bradley Karkanen Feb 27, 2018 03:38 PM 
Task reassigned to Giovanni Salazar.
 Add Attachment
Bradley Karkanen Feb 27, 2018 02:14 PM 
Task reassigned to Bradley Karkanen.
 Add Attachment
Megan Thibeault Feb 27, 2018 11:20 AM 
Priority changed from (3) Priority to (1) Highest Priority.
 Add Attachment
Megan Thibeault Feb 27, 2018 11:20 AM 
Priority changed from (3) Priority to (1) Highest Priority.
 Add Attachment
Megan Thibeault Feb 27, 2018 11:20 AM 
call before heading over
 Add Attachment
Megan Thibeault Feb 27, 2018 11:19 AM 
After upgrading he can't print from photoshop
without it crashing. 


2-3:30pm today
11-12:30/2-3:30pm Thursday
Add Attachment