Service Request Ticket - # 66787

Service Request Ticket - # 66787

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Service Request Information

CONTACT	Name	Harwell, Amy	Date	Feb 28, 2018 09:38 AM
	Department	Natural Science Division	Phone	88891
	Location		Email	harwella@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20121145 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870/DN Color Printer
	Serial No.	XFL131490	Location	PDR
	Model	P8860/DN	Hostname	elements.wou.edu
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord, NOT STUDENT TECH and NOT PAGEPACK IP: 140.211.184.6	Ink/Toner Refill
	Wired NIC	9C:93:4E:1E:45:AB

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Mar 26, 2018 12:55 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Mar 26, 2018 12:55 PM	I have not heard back from Amy. I am closing this task.	Add Attachment
Shandelle Plasker	Mar 16, 2018 02:50 PM	**This is an email** Hi Amy, I was just wondering if you still need help fixing the copier driver update error you are getting. I still have the SR open for it and did not hear back from in my last email. Thank you, Shandelle Pepper	Add Attachment
Shandelle Plasker	Mar 01, 2018 04:19 PM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Mar 01, 2018 04:18 PM	**This is an email** Hi Amy, I came down and put new feed rollers into your colored printer. The rollers in there were very worn out which is why I believe this was causing the jamming issue. I also did a Firmware update on the printer. I am hoping this will fix the issue that caused the blank prints. We fixed McDonald's print driver issue. I was wondering when would be a good time to come down and fix your driver issue? Thank you, Shandelle Pepper	Add Attachment
Shandelle Plasker	Feb 28, 2018 12:16 PM	Tried calling Amy but she did not pick up. Called Scott and sent Shina down to fix his driver. I will try to make it down to their printer issue today but if not tomorrow.	Add Attachment
Kyle Arthenayake	Feb 28, 2018 09:49 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kyle Arthenayake	Feb 28, 2018 09:45 AM	waiting on availability	Add Attachment
Kyle Arthenayake	Feb 28, 2018 09:45 AM	It is a Canon Image Runner Advance in DFSC 113. My computer needs an updated driver and so does my colleague's, Scott MacDonald who's office is in DFSC 117 (my office is DFSC 118).	Add Attachment
Kyle Arthenayake	Feb 28, 2018 09:38 AM	No error codes, just a paper jam notification. Another question. Now that the printer is down, I am trying to print to the photocopier/printer in DFSC 113. It says that it needs an updated driver for me to print, but it tries to install it and just repeats and repeats and doesn't actually install. Do you service the networking to that copier? Thank you! Amy	Add Attachment
Kyle Arthenayake	Feb 28, 2018 09:38 AM	The Xerox ColorQube 8870 in DFSC 113 is printing continuous blank pages and then getting stuck in a paper jam. I have tried to correct it by restarting the printer, but the problem follows the restart. The printer number is: 20121145 Thank you, Amy	Add Attachment