Service Request Ticket

Service Request Information

CONTACT	Name	Ittner, Anne	Date	Feb 28, 2018 10:42 AM
	Department	Education & Leadership	Phone
	Location		Email	ittnera@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170216 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02V4SMGHV29	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:27:17:B3
	Bluetooth NIC	8C:85:90:29:E1:AA

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Mar 08, 2018 03:13 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Bradley Karkanen	Mar 07, 2018 08:40 AM	Status changed from (2) Scheduled to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Mar 07, 2018 08:40 AM	Office 2016 is installed now.	Add Attachment
Megan Thibeault	Mar 07, 2018 07:36 AM	Task reassigned to Bradley Karkanen.	Add Attachment
John Rushing	Mar 01, 2018 12:10 PM	Please pick up the laptop in RWEC 203.	Add Attachment
John Rushing	Feb 28, 2018 10:42 AM	Needs MS Office re-installed. She got help from MS and they installed Office 365 from her personal account.	Add Attachment