Service Request Ticket

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Mar 01, 2018 08:54 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130862 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	4407V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	4407V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:E0:29

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Mar 13, 2018 09:47 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Mar 13, 2018 09:47 AM	delivered. Brought back loaner W#20130124 , updated inventory, and put it on shelf	Add Attachment
Megan Thibeault	Mar 12, 2018 01:09 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Mar 12, 2018 01:09 PM	Task reassigned to Peter Puettmann.	Add Attachment
Bradley Karkanen	Mar 12, 2018 12:51 PM	*This is an email I am in the office from 8AM to 1PM tomorrow!	Add Attachment
Bradley Karkanen	Mar 12, 2018 09:56 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Mar 12, 2018 09:36 AM	Contacted the user at 8am this morning still haven't heard back.	Add Attachment
Bradley Karkanen	Mar 12, 2018 08:04 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Peter Puettmann	Mar 09, 2018 02:57 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Mar 09, 2018 02:57 PM	werent there on friday for delivery. couldnt get into room	Add Attachment
Bradley Karkanen	Mar 09, 2018 12:29 PM	Task reassigned to Peter Puettmann.	Add Attachment
Bradley Karkanen	Mar 08, 2018 03:09 PM	Everything should be setup now. I am going to run one more stress test just to make sure it's working before I return it.	Add Attachment
Bradley Karkanen	Mar 07, 2018 09:29 AM	Working on getting updates installed.	Add Attachment
Bradley Karkanen	Mar 05, 2018 02:54 PM	*This is an email* Bradley- Sorry I was in class. Whatever you need to do to make it work again is fine by me! Thank you for checking!	Add Attachment
Bradley Karkanen	Mar 05, 2018 09:56 AM	*This is an email* Hi this is Bradley from UCS. I've been running stress tests on your computer and I haven't had any issues with it so far. Is it okay if I reimage it? That way we can make sure it is not a software issue or a virus.	Add Attachment
Bradley Karkanen	Mar 05, 2018 09:50 AM	Stress test didn't kill it. The problem is probably in her profile.	Add Attachment
Bradley Karkanen	Mar 05, 2018 09:04 AM	It is currently running a stress test. If it has rebooted it has failed.	Add Attachment
Bradley Karkanen	Mar 05, 2018 08:53 AM	I delivered the loaner. Her machine is on the standup desk.	Add Attachment
Bradley Karkanen	Mar 02, 2018 04:48 PM	Loaner is ready and on standup desk	Add Attachment
Bradley Karkanen	Mar 02, 2018 10:21 AM	Computer is randomly shutting down. I am prepping loaner W20130124	Add Attachment
Bradley Karkanen	Mar 02, 2018 10:20 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Brighton Bohnenkamp	Mar 02, 2018 09:26 AM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Mar 02, 2018 09:26 AM	having issues again, everything is locked up and not working	Add Attachment
Yumin Chen	Mar 01, 2018 11:32 AM	Waiting for results.	Add Attachment
Yumin Chen	Mar 01, 2018 11:32 AM	Computer was running fine, I scan the Malware and reset the power setting.	Add Attachment
Natalie Plasker	Mar 01, 2018 11:20 AM	Called back, and her computer has shut off again since tech left. Need to get her set up with a loaner.	Add Attachment
Yumin Chen	Mar 01, 2018 10:07 AM	Task reassigned to Yumin Chen.	Add Attachment
Brighton Bohnenkamp	Mar 01, 2018 08:55 AM	Cottage 107 (gentle house office)	Add Attachment
Brighton Bohnenkamp	Mar 01, 2018 08:54 AM	Contact Info: Kaley Debolt, 88673	Add Attachment Public
Brighton Bohnenkamp	Mar 01, 2018 08:54 AM	Her computer keeps turning off after about 3-5 minutes of use. It says its going into power save mode and she loses all of her work.	Add Attachment