Service Request Ticket - # 66801

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 01, 2018 12:46 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160966[Edit Inv] (opens in a new window) Bldg/Room SAC 101
Service Tag 150ZKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 150ZKH2 Location Phonathon/Annual fund Student Data entry

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 50:9A:4C:46:09:77

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Mar 09, 2018 04:33 PM 
Status changed from (2) Scheduled to (5) Completed
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Erika Enriquez Mar 09, 2018 04:33 PM 
Took the computer over and set it up. Brought back
the loaner and it's imaging
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Erika Enriquez Mar 09, 2018 04:31 PM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Mar 09, 2018 02:02 PM 
****This is an outgoing email****
Hi Cara,

I need some additional information regarding
service request #66801

Description: GFA SETUP:ori(GFA upgrade) GFA
replace with cpu W#20160966[Edit Inv] and monitor W#20161019[Edit Inv]

Your computer is ready to be delivered to you.
Please save any important files to your h-drive,
and also let me know when you are available to
deliver it for you.

Thank you,
Erika
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Public
Yumin Chen Mar 08, 2018 10:31 AM 
Task reassigned to Yumin Chen.
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Yumin Chen Mar 08, 2018 10:31 AM 
Imaging on the Tech Counter.
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Tricia Flaherty Mar 05, 2018 04:07 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Mar 05, 2018 04:07 PM 
GFA replacement will be W#20160966[Edit Inv] cpu and W#20161019[Edit Inv] monitor for the 
Phonathon/Annual fund Student Data entry station it will be on inventory 
counter with GFA SETUP form  to replace CPU W#20110142[Edit Inv]
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Erika Enriquez Mar 02, 2018 10:47 AM 
20110950[Edit Inv] loaner
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Erika Enriquez Mar 01, 2018 05:00 PM 
Task reassigned to Tricia Flaherty.
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Erika Enriquez Mar 01, 2018 05:00 PM 
This is still used for the same thing, but new 
person is using it. It used to be Nikki, but now 
it's Kyle. I gave them a loaner with their hard 
drive in the mean time
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Erika Enriquez Mar 01, 2018 02:39 PM 
Task reassigned to Erika Enriquez.
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Kyle Arthenayake Mar 01, 2018 12:47 PM 
Status changed from (1) Pending to (2) Scheduled
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Kyle Arthenayake Mar 01, 2018 12:46 PM 
Hello this is Kyle from Data Entry in room 213 in
the cottage. While working on my computer the
power of the tower went out. I have unplugged the
computer and tried a different cord, but with no
results. There is currently no signs of power
going to the tower.
Let us know if there is something we should try or
something we can do to resolve this issue.
Thank you!
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