Service Request Ticket

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Service Request Information

CONTACT	Name	Morgan, Becka	Date	Mar 01, 2018 04:28 PM
	Department	Computer Science Division	Phone	88964
	Location		Email	morganb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140368 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	CC7ZN12	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Transfer from W#20101005 Adobe CS4Web Standard Win from P0069201
	Wired NIC	34:E6:D7:12:73:6D
	Wireless NIC	80:00:0B:4E:0D:C7
	Bluetooth NIC	80:00:0B:4E:0D:CB

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Feb 18, 2019 02:01 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Bradley Karkanen	Feb 18, 2019 02:01 PM	Under the stand up desk	Add Attachment
Megan Thibeault	Feb 18, 2019 08:23 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Feb 18, 2019 08:23 AM	Bradley you got this back right?	Add Attachment
Megan Thibeault	Jan 07, 2019 01:19 PM	**This is an email** I don't remember it being that laptop I was emailed about. I believe that one is the one with a broken fan? Let me know. I keep thinking I am going to pull everything off of it, then return it. I just have to do that. Becka	Add Attachment
Megan Thibeault	Jan 07, 2019 12:10 PM	Emailed Becka	Add Attachment
Reggie Johnson	Dec 13, 2018 10:07 AM	**This is an email** The loaner pc was returned last year. Dr. Becka Morgan \| she, her, hers Associate Professor Division of Computer Science College of Liberal Arts and Sciences - Western Oregon University Email: morganb@wou.edu Public Encryption Key	Add Attachment
Reggie Johnson	Dec 12, 2018 11:15 AM	**This is an outgoing email** Hi Becka, I need some additional information regarding service request #66806 Description: Loaner Laptop When is a good time for a UCS Tech to visit your office to pick up loaner pc 20140368. Thanks, Reggie UCS Tech	Add Attachment Public
Megan Thibeault	Oct 22, 2018 09:20 AM	She knows that she is suppose to return this laptop, keeps telling me she will get it to me.	Add Attachment
Gino Salazar	Sep 11, 2018 04:09 PM	She is out of the country at the moment, Bradley contacted her and she will get back to us when she has returned	Add Attachment
Megan Thibeault	Apr 04, 2018 01:47 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Apr 04, 2018 01:47 PM	checked on Becka, she is loving her new laptop and still needs time to switch things over from her old laptop.	Add Attachment
Megan Thibeault	Mar 15, 2018 09:13 AM	W20161102 was given to me by BK. Setting it up for Becca	Add Attachment
Megan Thibeault	Mar 08, 2018 10:57 AM	Tricia will be emailing Becka options	Add Attachment
Bradley Karkanen	Mar 01, 2018 04:44 PM	On Megan's desk	Add Attachment
Bradley Karkanen	Mar 01, 2018 04:33 PM	Moved in AD	Add Attachment
Bradley Karkanen	Mar 01, 2018 04:28 PM	Loaner PC 20140481 has been prepped for Becka Morgan for her 20140368	Add Attachment