Service Request Ticket

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Service Request Information

CONTACT	Name	Bull, Robbin	Date	Mar 02, 2018 01:12 PM
	Department	The Research Institute	Phone	88562
	Location		Email	robbin.bull@hknc.org

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170547 (opens in a new window)	Bldg/Room	TODD 202
	Service Tag	8N9VYM2	Description	Dell XPS 15 (7thGen IntelCore i7-7700HQ Quad Core)
	Serial No.	8N9VYM2	Location	OFF CAMPUS w/ TRI MOVE-Robbin Bull
	CPU	Intel Core i7-7700HQ(Quad Core,3.8GHz, 6MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; Adobe CC20**(NAMED USER)Robbin Bull FEB2018 Order#10275; TRANSFER FROM W#20130784:CorelDRAW GraphicSuiteX6 VISA2012003433, Camtasia v9.1/Snagit2018(v18) bundle VISA2017006977 Order10251, FMPRoAdv10w/Maint P0072910 Maint release FMPro11Adv Aug2010&Maint release FMPro12Adv; SPSS Stat. PremFacPack Term License (9/20/2018-09/30/2019)emailed 9-2018;
	Wired NIC	9C:EB:E8:71:10:90
	Wireless NIC	9C:B6:D0:F9:AE:11
	Bluetooth NIC	9C:B6:D0:F9:AE:12
	AUX NIC	10:65:30:03:60:20

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Mar 12, 2018 09:36 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Bradley Karkanen	Mar 12, 2018 08:03 AM	**This is an outgoing email** Hi Robbin, I need some additional information regarding service request #66809 Description: Deliver Dell XPS 15, USB-C dock and monitor for Robbin Bull, TRI TODD202 (order10275) When are you available today for me to redeliver your laptop?	Add Attachment Public
Bradley Karkanen	Mar 09, 2018 12:09 PM	Status changed from (2) Scheduled to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Mar 09, 2018 12:09 PM	Will redeliver Monday	Add Attachment
Bradley Karkanen	Mar 09, 2018 09:29 AM	Office and Sophos have been installed.	Add Attachment
Erika Enriquez	Mar 08, 2018 05:08 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Erika Enriquez	Mar 08, 2018 05:08 PM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Erika Enriquez	Mar 08, 2018 04:46 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Erika Enriquez	Mar 08, 2018 04:46 PM		Add Attachment
Erika Enriquez	Mar 08, 2018 02:05 PM	Task reassigned to Erika Enriquez.	Add Attachment
Erika Enriquez	Mar 07, 2018 09:23 PM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Mar 07, 2018 09:22 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Erika Enriquez	Mar 07, 2018 04:50 PM	**This is an outgoing email** Hi Robbin, I need some additional information regarding service request #66809 Description: NEW EQUIP SETUP: Deliver Dell XPS 15, USB-C dock and monitor for Robbin Bull, TRI TODD202 (order10275) Your computer is set up and ready to be delivered to you. Please save any important files to your Hdrive. Thank you, Erika	Add Attachment Public
Erika Enriquez	Mar 07, 2018 04:47 PM	ran windows updates. Everything is up to date, I will email for availability.	Add Attachment
Shina Oladiti	Mar 07, 2018 01:24 PM	All additional software are installed and licensed.	Add Attachment
Yumin Chen	Mar 07, 2018 11:45 AM	Standard Setup Done. Still need additional software.	Add Attachment
Erika Enriquez	Mar 05, 2018 02:58 PM	setting up	Add Attachment
Tricia Flaherty	Mar 02, 2018 02:07 PM	Adobe CC desktop download link if needed- https://www.adobe.com/creativecloud/desktop-app.html	Add Attachment
Tricia Flaherty	Mar 02, 2018 02:05 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Mar 02, 2018 02:03 PM	W#20170548	Add Attachment
Tricia Flaherty	Mar 02, 2018 02:03 PM	opps --- order also includes monitor W#201707548 and Thunderbolt/USB-C dock W#20170546 messed up the text below	Add Attachment
Tricia Flaherty	Mar 02, 2018 02:00 PM	Please install the Adobe CC desktop app and demonstrate to her how to log in and install Adobe applications( like Acrobat Pro DC, Photoshop, Premiere, etc.) she has used CS6 application in the past so this new login and download apps will be new to her. OTHER SOFTWARE TO TRANSFER from W#20130784: CorelDRAW GraphicSuiteX6 from VISA2012003433 T:\CorelDraw\CorelDraw Graphics Suite X6 Camtasia v9.1/Snagit2018(v18) bundle from VISA2017006977 T:\camtasia\Camtasiav9-Snagitv2018BundleWIN FMPro12Adv installer - T:\FileMaker\FileMaker Pro\Filemaker Pro 12\FMPro12ADVANCED license info - in SerialandPurchaseInfo.txt and search for Robbin BULL	Add Attachment
Tricia Flaherty	Mar 02, 2018 01:12 PM	Robbin in getting a XPS laptop W#20170547 for video production and editing/ webinar management/ NCDB file management; Her order also includes W#2017548, and Thunderbolt/USB-C dock W#20170546; She also has become a Adobe CC desktop NAMED USER;	Add Attachment