Service Request Ticket - # 66816

Service Request Information

CONTACT Name Hovey, Katrina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 05, 2018 10:23 AM
Department Education & Leadership Phone 88961
Location Email hoveyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161091[Edit Inv] (opens in a new window) Bldg/Room RWEC 119
Service Tag 9HHR2H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 9HHR2H2 Location Katrina Hovey, MIA 7/25

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Filemaker Pro 12 Upgrade License from P0085642 (TRANSFERRED FROM W#W#20120658) was Bob Brownbridge JUNE2017;

Wired NIC D4:81:D7:D8:3B:9E


Wireless NIC 00:28:F8:BF:54:28

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Mar 09, 2018 12:22 PM 
Status changed from (2) Scheduled to (5) Completed
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Yumin Chen Mar 09, 2018 12:22 PM 
Delivered.
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Yumin Chen Mar 09, 2018 11:01 AM 
Task reassigned to Yumin Chen.
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Megan Thibeault Mar 08, 2018 07:50 AM 
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault Mar 08, 2018 07:50 AM 
Priority changed from (3) Priority to (2) High Priority.
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Shina Oladiti Mar 05, 2018 04:19 PM 
****This is an email****
I look forward to getting the new laptop and
external drive on Friday.

Thanks!
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Shina Oladiti Mar 05, 2018 04:19 PM 
****This is an email****
Hello,

I am available from 10-12:30 on Wednesday. Is
there any chance that time would work? If not, I
am available from 12-1:30 on Friday. Sorry for my
limited availability. I am out in the field
supervising students in Salem this week.

Thanks!

Katrina
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Shina Oladiti Mar 05, 2018 03:18 PM 
Sent email for availability. Check SR: 66818, for
new equipment setup for the same person.
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Tricia Flaherty Mar 05, 2018 10:23 AM 
This external DVD RW drive is on the shelf by Inventory 
Counter with invoice to be setup for use with Lat5480 
laptop W#20161091[Edit Inv] for Katrina Hovey RWEC119
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