Service Request Ticket - # 66818

Service Request Information

CONTACT Name Hovey, Katrina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 05, 2018 12:17 PM
Department Education & Leadership Phone 88961
Location Email hoveyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170641[Edit Inv] (opens in a new window) Bldg/Room RWEC 119
Service Tag 39LFZM2 Description Dell Latitude 5590 Intel Core i7-8650U, 1.9GHz
Serial No. 39LFZM2 Location Katrina Hovey

CPU Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC 10:65:30:F6:C7:04


Wireless NIC 00:21:6A:FC:98:EC

TECHS Submitted by Emily Griner Contact egriner15@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Mar 12, 2018 03:36 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Mar 12, 2018 03:36 PM 
She just needed printers and a couple other little things but now 
she's good to go!
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Shandelle Plasker Mar 12, 2018 03:17 PM 
Task reassigned to Giovanni Salazar.
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Shandelle Plasker Mar 12, 2018 03:17 PM 
Status changed from (5) Completed to (1) Pending
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Yumin Chen Mar 09, 2018 12:22 PM 
Status changed from (2) Scheduled to (5) Completed
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Yumin Chen Mar 09, 2018 12:22 PM 
Delivered.
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Yumin Chen Mar 09, 2018 11:01 AM 
Task reassigned to Yumin Chen.
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Megan Thibeault Mar 08, 2018 07:49 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Shina Oladiti Mar 05, 2018 04:20 PM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Mar 05, 2018 04:20 PM 
****This is an email****
I look forward to getting the new laptop and
external drive on Friday.

Thanks!
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Shina Oladiti Mar 05, 2018 04:20 PM 
****This is an email****
Hello,

I am available from 10-12:30 on Wednesday. Is
there any chance that time would work? If not, I
am available from 12-1:30 on Friday. Sorry for my
limited availability. I am out in the field
supervising students in Salem this week.

Thanks!

Katrina
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Shina Oladiti Mar 05, 2018 03:19 PM 
sent email for availability
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Shina Oladiti Mar 05, 2018 03:11 PM 
**************************
Update AD.
**************************
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Shina Oladiti Mar 05, 2018 03:11 PM 
It is back on the inventory counter.
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Shina Oladiti Mar 05, 2018 03:09 PM 
Prepped and ready for delivery.
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Emily Griner Mar 05, 2018 12:17 PM 
NEW EQUIP SETUP: Deliver Dell Latitude 
W#20170641[Edit Inv] to be used with W#20161091[Edit Inv] to RWEC 
119 for Katrina Hovey. This is an additional laptop 
(touchscreen) and her main station (GFA) is a Dell 
Lat5480 (W#20161091). Also logitech Ergo Wireless 
Mouse and power adaptor included in the order. 
Order placed on inventory counter.
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