Service Request Ticket - # 66820

Service Request Information

CONTACT Name Jennings, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 06, 2018 08:05 AM
Department University Computing Solutions Phone 14018
Location Email jenningsr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20160289[Edit Inv] (opens in a new window) Bldg/Room WUC 134
Service Tag 2H5Y292 Description Dell UltraSharp 23 Multimedia Monitor #UZ2315H
Serial No. 2H5Y292 Location Chris McGough (RMA'ed)
TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Mar 15, 2018 03:36 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker Mar 15, 2018 03:36 PM 
The new monitor has been delivered.
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Shandelle Plasker Mar 13, 2018 09:38 AM 
Status changed from (3) Order in Process to (7) Waiting for Contact
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Shandelle Plasker Mar 13, 2018 09:38 AM 
Hi Ryan,

I have received the replacement monitor for 
SR#66820. Tricia was not here yesterday to 
print me new WOU# tags. I am waiting for her to 
get in today to get those. Once that is done do 
you want to pick it up or have me drop it off.


Thank you,
Shandelle
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Shandelle Plasker Mar 08, 2018 01:37 PM 
Status changed from (1) Pending to (3) Order in Process
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Shandelle Plasker Mar 08, 2018 01:37 PM 
This has been called in for a replacement.

REF#961884310
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Yumin Chen Mar 07, 2018 11:31 AM 
Task reassigned to Shandelle Pepper.
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Yumin Chen Mar 06, 2018 12:37 PM 
Task reassigned to Yumin Chen.
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Yumin Chen Mar 06, 2018 12:11 PM 
Monitor is on Megan's Desk.
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Brighton Bohnenkamp Mar 06, 2018 08:05 AM 
****This is an email****
We have a 23" Dell monitor (W20160289) that has 
failed. The screen has a large grey bar and a 
red line through it. I believe it is still 
under warranty. Can we please send this up for 
further testing or replacement?

This was connected to W20160291. We have 
replaced it with a spare until this issue can 
be resolved.

Ryan J.
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