Service Request Ticket - # 66833

Service Request Ticket - # 66833

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Service Request Information

CONTACT	Name	ONeill, Sean	Date	Mar 07, 2018 10:04 AM
	Department	Library & Media Services	Phone	88818
	Location		Email	oneills@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130225 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	289L8Y1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	289L8Y1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562; This station gets full Adobe CC2015 for WIN from Student LAB license; VideoPad Video Editor Home Edition 5.0.1 MAC/WIN license VISA2016006251 MARCH2017
	Wired NIC	B8:CA:3A:8A:D3:9A

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 14, 2018 03:03 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Mar 14, 2018 03:03 PM	Installed full package.	Add Attachment
Shina Oladiti	Mar 13, 2018 09:53 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Mar 13, 2018 09:27 AM	Sent an email for availability.	Add Attachment
Megan Thibeault	Mar 13, 2018 08:13 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Peter Puettmann	Mar 09, 2018 02:58 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Mar 09, 2018 02:58 PM	Try AdobeCreativeCloudCleanerTool.exe in \\installs.wou.edu\installs$\Adobe CCE\CCEPackages to do a fresh uninstall and try re-installing it again	Add Attachment
Bradley Karkanen	Mar 09, 2018 12:30 PM	Task reassigned to Peter Puettmann.	Add Attachment
Gino Salazar	Mar 08, 2018 03:37 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Gino Salazar	Mar 07, 2018 11:07 AM	Bradley's is pushing it so lets hope this way it works	Add Attachment
Gino Salazar	Mar 07, 2018 11:06 AM	Went and installed adobe, after waiting 30 minutes with it, it failed lol	Add Attachment
Yumin Chen	Mar 07, 2018 11:05 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Yumin Chen	Mar 07, 2018 10:17 AM	Task reassigned to Yumin Chen.	Add Attachment
Gino Salazar	Mar 07, 2018 10:10 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Mar 07, 2018 10:04 AM	**This is an email** Hello! The PC (WOU 20130225) in here is requiring people trying to use Adobe products to enter their Adobe sign-ins to use this temporary software. We're supposed to have Adobe Creative Cloud on this one. Would someone please fix it? Thanks! - Sean	Add Attachment