Service Request Ticket - # 66841

Service Request Information

CONTACT Name Tillinghast-Voit, Tandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 08, 2018 10:26 AM
Department Humanities Division Phone 89357
Location Email tillingt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20140004[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL147537 Location PDR

Model ColorQube 8870 Hostname lab-todd139/lab-todd139color- itc001.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.116.24 Metered pin: 9646 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:54:1C:47

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Kyle Arthenayake Mar 15, 2018 02:54 PM 
Task reassigned to UCS Tech.
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Kyle Arthenayake Mar 15, 2018 02:54 PM 
 made a service request on the same date for the
printer in MOD 104 and it is still not working.
Students need to print something for the final
next week! Urgent!
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John Rushing Mar 08, 2018 12:13 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Mar 08, 2018 12:13 PM 
There were a few computers with the local print 
queue paused.  I deleted the print jobs and resumed 
the printer using CUPS.
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Natalie Plasker Mar 08, 2018 11:32 AM 
Called back, and is having the same issue with
multiple students now.
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Shandelle Plasker Mar 08, 2018 11:11 AM 
Task reassigned to John Rushing.
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Shandelle Plasker Mar 08, 2018 11:11 AM 
Hey John,

I looked at the printer and its not paused. 
Must be some of the Macs which they did not 
explain which ones. Could you unpause it from 
JAMF?
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Brighton Bohnenkamp Mar 08, 2018 10:26 AM 
Printer in ITC 001 is paused and asking for admin 
user credentials, won't print for student
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