Service Request Ticket - # 66844

Service Request Information

CONTACT Name Digmann, Jackie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 08, 2018 11:26 AM
Department Admissions Office Phone 88502
Location Email digmannj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130385[Edit Inv] (opens in a new window) Bldg/Room WEL 115
Service Tag Description Xerox Phaser 3320/DNI printer
Serial No. LA2580185 Location Admissions Office, replacing 'Rose'

Model 3320/DNI Hostname rose.wou.edu
Notes 1200dpi x 1200dpi (B&W), 300sheet(s) Capacity / Legal (8.5 in x 14 in, USB Type B, RJ-45, Wireless / 128MB Installed RAM / 384MB Maximum RAM / 1 Year Warranty, up to 37 ppm and a first-page-out time as fast as 6.5 seconds, duplexing, 80,000 page duty cycle IP:140.211.64.4 Ink/Toner Refill

Wired NIC 9C:93:4E:21:34:09

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Mar 08, 2018 12:28 PM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Mar 08, 2018 12:24 PM 
Printer: AD-Rose W#20130385[Edit Inv] on twoface
Computer show printer offline, printer was using 
static IP so conflict with another printer. Change 
to DHCP fixed the problem.
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Yumin Chen Mar 08, 2018 11:46 AM 
Task reassigned to Yumin Chen.
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Megan Thibeault Mar 08, 2018 11:26 AM 
Printer is saying its not network?
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