Service Request Ticket - # 66861

Service Request Information

CONTACT Name Laine, Maria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 12, 2018 11:29 AM
Department Education & Leadership Phone 89289
Location Email lainem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150412[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. SC1MRD0L6DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.13 (High Sierra) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;

Wired NIC 38:C9:86:42:65:8D


Wireless NIC A4:F1:E8:D5:E3:9C


Bluetooth NIC A4:F1:E8:D5:E3:9D

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Mar 13, 2018 07:50 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing Mar 13, 2018 07:50 AM 
We reset all system and browser caches, reset 
PRAM.  We did not see it crash after this so I am 
closing the ticket.  She will call back in to let 
us know if we need to re-image.
Add Attachment
John Rushing Mar 12, 2018 01:22 PM 
I left a voice message for her.
 Add Attachment
Megan Thibeault Mar 12, 2018 01:08 PM 
Task reassigned to John Rushing.
 Add Attachment
Brighton Bohnenkamp Mar 12, 2018 11:29 AM 
Getting "safari interrupted shut down" message and 
can't use it even after she restarts her computer
Add Attachment