Service Request Ticket - # 66867

Service Request Information

CONTACT Name Roberts, Janet   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 13, 2018 11:34 AM
Department Education & Leadership Phone 88446
Location Email robertsjl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20160128[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 20D1QD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20D1QD2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1C:61:50


TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public

Entered by Date Memo
Gino Salazar Mar 13, 2018 04:08 PM
Status changed from (1) Pending to (5) Completed
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Gino Salazar Mar 13, 2018 04:08 PM
Ran tests on it, everything came out good, she saves everything to H 
drive just in case anyways. I was not able to duplicate any issues and 
she said nothing has been bad since the restart. She seems to know 
her stuff so if a blue screen happens again she will take a picture and 
let us know as soon as possible.
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Gino Salazar Mar 13, 2018 03:48 PM
Task reassigned to Giovanni Salazar.
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Natalie Plasker Mar 13, 2018 11:34 AM
She got the blue screen of death and told her that
her hard drive was failing. She was able to
restat, and it appears to be working now.Hoping
someone can come out a take a look and make sure
everything is okay.
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