Service Request Ticket

Service Request Information

CONTACT	Name	Sherrill, Bonnie	Date	Mar 13, 2018 01:43 PM
	Department	Campus Dining	Phone	88319
	Location		Email	sherrilb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170587 (opens in a new window)	Bldg/Room	VAL 128
	Service Tag		Description	Xerox Phaser 3610/DN Monochrome Laser Printer
	Serial No.	A4T691238	Location	Jessie Rogers
	Model	3610/DN	Hostname
	Notes	small work group (1-6 users) 200dpi x 1200dpi (B&W) up to 47 ppm and a first-page-out time as fast as 6.5 seconds 700sheet(s) Capacity / Letter & Legal (8.5 in x 14 in) monthly duty cycle of up to 110,000 pages two-sided printing USB Type B 2.0 RJ-45 10/100/1000 BaseT Ethernet port 512MB Installed RAM 1 Year Warranty Physical Dimensions: 12.4"h x 15.5"w x 16.8"d ; USB LOCAL PRINTER	Ink/Toner Refill	Black Standard Capacity 106R02720; Black High Capacity 106R02722, and Black Extra High Capacity 106R02731
	Wired NIC	9C:93:4E:93:96:90

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Mar 14, 2018 12:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Mar 14, 2018 12:01 PM	The roller was put in the wrong way. Put it in the right way and it started printing fine.	Add Attachment
Shandelle Plasker	Mar 13, 2018 01:56 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Kyle Arthenayake	Mar 13, 2018 01:55 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kyle Arthenayake	Mar 13, 2018 01:43 PM	waiting on availability	Add Attachment
Kyle Arthenayake	Mar 13, 2018 01:43 PM	Hello, The printer in Bonnie Sherril's office (W20170587) is having problems. The printer's Manuel feed tray fell and roller is not working properly anymore. Thanks, Kyle Morell	Add Attachment