Service Request Ticket

Service Request Information

CONTACT	Name	Jennings, Ryan	Date	Mar 13, 2018 01:46 PM
	Department	University Computing Solutions	Phone	14018
	Location		Email	jenningsr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110826 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8880DNM Color Printer
	Serial No.	T4B009396	Location	PDR
	Model	ColorQube 8870	Hostname	rescomplab.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.116.57 Metered Code: 8284 RMA for XFL025466 RMA for XFL148980 RMA for T4B003901	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:86:9B:C8

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	mcevilld@wou.edu	88507

Entered by	Date	Memo
Dave McEvilly			Email Public
Entered by	Date	Memo
Dave McEvilly	Apr 02, 2018 10:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dave McEvilly	Mar 14, 2018 10:40 AM	Emailed Shandell and Ryan, test print is working	Add Attachment
Gino Salazar	Mar 13, 2018 03:23 PM	Task reassigned to Davy Boy McEvilly.	Add Attachment
Gino Salazar	Mar 13, 2018 03:23 PM	Shandelle looked at this and told me it would be on your side.	Add Attachment
Kyle Arthenayake	Mar 13, 2018 01:46 PM	Our lab is a thin client lab, and the issues have been happening on multiple systems.	Add Attachment
Kyle Arthenayake	Mar 13, 2018 01:46 PM	We have been having problems with the lab printer. The thin clients can't connect to the printer and it causes word to crash; and we have to restart the printer to fix the problem. This is happening about once a day.	Add Attachment