Service Request Ticket

Service Request Information

CONTACT	Name	Hutchings, Timothy	Date	Mar 14, 2018 01:23 PM
	Department	Creative Arts/Art	Phone	89209
	Location		Email	hutchingst@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161087 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
	Serial No.	C02TTN7HHV29	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201MAC XXXX2016005511; Adobe CC201 (named user: hutchingst@wou.edu) subscription JAN2016 please load base of Adobe CC Desktop;
	Wireless NIC	DC:A9:04:8F:CA:CA
	Bluetooth NIC	DC:A9:04:7E:40:AF

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Mar 15, 2018 10:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Mar 15, 2018 10:19 AM	PostScript driver issue, changed to PCL driver.	Add Attachment
Megan Thibeault	Mar 14, 2018 03:18 PM	Is he using wireless or hardwired	Add Attachment
Yumin Chen	Mar 14, 2018 02:44 PM	**This is an outgoing email** Hi Timothy, I need some additional information regarding service request #66883 Description: itc103 printer What time is for us to come to take a look? Thanks! Yumin UCS	Add Attachment Public
Yumin Chen	Mar 14, 2018 02:40 PM	Task reassigned to Yumin Chen.	Add Attachment
Brighton Bohnenkamp	Mar 14, 2018 01:23 PM	Sounds like a driver issue, asked for the W# of the machine he was using to print to ITC 103	Add Attachment
Brighton Bohnenkamp	Mar 14, 2018 01:23 PM	**This is an email** Hi there, I'm trying to print an 18 page PDF on the printer in ITC103 and it's spitting out a one page error printout. I left the printouts there as evidence. Havne't tried to print anything else out. Tim H	Add Attachment