Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Mar 15, 2018 11:39 AM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170697 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	B2VX8N2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	B2VX8N2	Location	General Use
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:34:3E:D2

TECHS	Submitted by	Emily Griner	Contact	egriner15@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Mar 26, 2018 09:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Sauer	Mar 26, 2018 09:28 AM	Installed and working.	Add Attachment
Shina Oladiti	Mar 26, 2018 09:13 AM	Task reassigned to Nathan Sauer.	Add Attachment
Shina Oladiti	Mar 26, 2018 09:13 AM	Prepped and ready to be use. I installed Dell Screen Touch and WolfVision on it.	Add Attachment
John Rushing	Mar 26, 2018 08:52 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Mar 21, 2018 12:14 PM	Task reassigned to John Rushing.	Add Attachment
Emily Griner	Mar 15, 2018 11:41 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Emily Griner	Mar 15, 2018 11:41 AM	Installing over spring break and wants to complete console now	Add Attachment
Emily Griner	Mar 15, 2018 11:39 AM	NEW EQUIP SETUP: Dell OptiPlex W#20170697 for MOD106 Upgrade (Smart Classroom Imaging needed). Computer placed on inventory counter. Once imaging is complete, place in back hallway with other MOD106 equipment.	Add Attachment