Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Michael	Date	Mar 15, 2018 11:57 AM
	Department	Human Resources	Phone	88490
	Location		Email	brownmi@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150658 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RN6JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN6JB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2015004715; Transferred from W#20101459 DEC2016 Adobe Acrobat Pro XI(v.11) from P0093895 SR62194
	Wired NIC	18:66:DA:14:1A:A3

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Mar 15, 2018 12:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Mar 15, 2018 12:41 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Gino Salazar	Mar 15, 2018 12:33 PM	20150658 is now set up at the station in AD 306 and 20130520 was set up in 205 at the front desk	Add Attachment
Gino Salazar	Mar 15, 2018 12:31 PM	The computer was actually 20130520 not 20130523	Add Attachment
Gino Salazar	Mar 15, 2018 12:29 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Mar 15, 2018 12:29 PM	He's all good to go	Add Attachment
Megan Thibeault	Mar 15, 2018 12:03 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Natalie Plasker	Mar 15, 2018 11:57 AM	**This is an email** I need my computer 20150658 moved to a different workstation in AD 306, and then computer 20130523 set up at my old desk. thank you,	Add Attachment