Service Request Ticket

Service Request Information

CONTACT	Name	Scheck, Stephen	Date	Mar 16, 2018 07:58 AM
	Department	Natural Science Division	Phone	88277
	Location		Email	schecks@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130724 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	35M6H02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35m6h02	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Adobe Acrobat Pro XI(v.11) from P0094736
	Wired NIC	34:17:EB:9A:7D:E3

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 16, 2018 02:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Mar 16, 2018 02:35 PM	Done!	Add Attachment
Shina Oladiti	Mar 16, 2018 02:35 PM	Tested with the Acrobat XI and it printed fine from that. So i uninstalled reader and re-installed.	Add Attachment
Shina Oladiti	Mar 16, 2018 11:51 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Mar 16, 2018 09:54 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Natalie Plasker	Mar 16, 2018 07:58 AM	**This is an email** Hi, When printing a pdf document from my desktop to the networked photocopy machine in Admin 202, the first page of the pdf prints as a shrunken 1 inch image. Pages 2-on print normally. When printing a pdf to the inkjet printer at my desk, all pages print normally. This happened a year or two ago and I believe some software was uninstalled/reinstalled to resolve the issue. Regards, Steve S unit serial # 20130724	Add Attachment