Service Request Ticket

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Service Request Information

CONTACT	Name	Walczyk, Kevin	Date	Mar 16, 2018 01:47 PM
	Department	Creative Arts/Music	Phone	88274
	Location		Email	keveli@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160898 (opens in a new window)	Bldg/Room	APSC 102
	Service Tag		Description	Apple Mac Pro 3.5GHz 6-Core Intel Xeon E5 #MD878LL/A
	Serial No.	F5KTN07CF693	Location	Kevin Walczyk, Mac Pro station CMID
	CPU	3.5GHz 6-Core Intel Xeon E5 wi/ 12MB L3
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS OSX 10.* comes pre-installed with iLife '11; Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; Apple Logic Pro from MusicDept licenses(license #5)(JAMF)
	Wired NIC	00:3E:E1:CC:56:18
	Wired NIC	00:3E:E1:CC:56:19
	Wireless NIC	14:BD:61:F0:24:58
	Bluetooth NIC	14:BD:61:F0:24:59

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Apr 13, 2018 03:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Apr 13, 2018 03:24 PM	**This is an outgoing email** Hi Kevin, I need some additional information regarding service request #66906 Description: Upgrading a Mac Pro from Drew I returned the machine to your office yesterday. Sorry I forgot to email you yesterday.	Add Attachment Public
Bradley Karkanen	Apr 10, 2018 02:02 PM	**This is an outgoing email** Hi Kevin, I need some additional information regarding service request #66906 Description: Upgrading a Mac Pro from Drew We are going to continue looking into locking it down we aren't sure if it still works in the new version of our management system. Other then that it is ready when are you available for us to return it?	Add Attachment Public
Bradley Karkanen	Apr 05, 2018 04:32 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Bradley Karkanen	Apr 02, 2018 10:16 AM	*This is an email* Oh, and as with the midi lab computers (APSC 102), myself and my assistant will need to have administrative access to make updates as we go. Obviously not at your level of admin access, but at a level that allows us to update and add sound library files. Thanks, -KW	Add Attachment
Bradley Karkanen	Apr 02, 2018 10:16 AM	*This is an email*Hi Bradley, The only other set-up item that we would like to have is for this particular mac to be accessed by specific students (not all students) who have been trained to use it and who have been approved by me to have access to it. How would you propose I do that? I thought about having a single log-in but the students tend to give away the user name and password and, after awhile, all the students have access when they shouldn't. Any advice would be greatly accepted! Thanks, -KW	Add Attachment
Bradley Karkanen	Mar 27, 2018 11:43 AM	Waiting for him to email me. In the inbox until then	Add Attachment
Bradley Karkanen	Mar 20, 2018 10:54 AM	**This is an outgoing email** Hi Kevin, I need some additional information regarding service request #66906 Description: 3/19 and 3/20 Upgrading a Mac Pro from Drew I grabbed the machine a few minutes ago. I booted it up I got logged in to it. It's already on 10.12. Do you want to upgrade it to 10.13?	Add Attachment Public
Bradley Karkanen	Mar 18, 2018 02:48 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Kyle Arthenayake	Mar 16, 2018 01:47 PM	Hi Brighton! The Mac serial number is 20160898 and is the only Mac Pro (trash can) in my office. The office will be vacant on Monday and Tuesday of next week so you can get in there at any time (APS 228). You'll need to contact Julia Harrington - administrative assistant to the music department (SH 104), to gain access into my office. I am including her in this email so that she has a heads up. In addition to upgrading the OS to macOS Sierra (10.12), we will also need to have Apple Logic installed, for which the music department has a site license. Is there any other information that you need at this time?? Thank you! -KW	Add Attachment
Kyle Arthenayake	Mar 16, 2018 01:47 PM	Hello, Dr. Walczyk purchased a mac pro in 2016 for use by film scoring students in the music department, but didn't get it set up. We are now in the process of setting it up and need the oppperating upgraded to macOS Sierra (10.12). It is currently on OS X Yosemite (10.10). The computer is currently set up in his office. Also, when we booted up the computer for the first time, we were unable to log in into the computer. Any help you can provide will be greatly appreciated. Thank you, Drew	Add Attachment