Service Request Ticket - # 66923

Service Request Information

CONTACT Name Killip, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2018 01:11 PM
Department Advancement & Foundation Phone 88151
Location Email killips@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090519[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 729PFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:74:4B:7B

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Mar 19, 2018 02:15 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker Mar 19, 2018 02:15 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Mar 19, 2018 02:15 PM 
Task reassigned to Shandelle Pepper.
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Shandelle Plasker Mar 19, 2018 02:14 PM 
This has been fixed.
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Natalie Plasker Mar 19, 2018 01:11 PM 
****This is an email****
UCS Service Desk ---

Following the ransomware attack, we re-imaged and
redeployed this PC [W#20090519]

Jacelyn/Haley         one from Room 218   ------
I[Scott] could only get one display working.

PLEASE OPEN A TICKET to get both displays working.
( I[Scott] was unable to do that on Sunday[3/18] )

Scott
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