Service Request Ticket - # 66924

Service Request Information

CONTACT Name Killip, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2018 01:13 PM
Department Advancement & Foundation Phone 88151
Location Email killips@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130862[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4407V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4407V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:E0:29

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Mar 19, 2018 01:41 PM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Mar 19, 2018 01:41 PM 
Task reassigned to Bradley Karkanen.
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Natalie Plasker Mar 19, 2018 01:13 PM 
UCS Service Desk ---

Following the ransomware attack, we unable to
re-imaged and provided a loamier for this PC
[W#20130862]

                              UCS Loaner
W#20110166[Edit Inv]     Customer PC  W#20130862[Edit Inv]
Spencer/Kaylee      one from Room 107    ------
I[Scott] could only get one display working.

WHEN YOU RECOVER THE LOANER
Please be sure both displays are working.
( I[Scott] was unable to do that on Sunday[3/18] )

Scott
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