Service Request Ticket

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Service Request Information

CONTACT	Name	Bucy, Mary	Date	Mar 19, 2018 02:29 PM
	Department	Education & Leadership	Phone	88794
	Location		Email	bucym@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130444 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch, Intel i5 3.2GHz Quad #Z0PF
	Serial No.	D25LQ0UVF8J9	Location	PDR
	CPU	Intel Core i5(3.2GHz, 6MB L3)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0092619, [TRANSFER from W#20080824 and 20100344: Adobe Master Collection CS5 Mac from P0077589, Filemaker Pro 7 from P0053991, and Inspiration 7.6 from P0054076], Adobe Captivate v.8 license from P0096086; Adobe Captivate 10 (2017 release) UCS104112017007252;
	Wired NIC	68:5B:35:9B:0B:1D
	Wireless NIC	C8:E0:EB:46:E2:AF
	Bluetooth NIC	C8:E0:EB:46:E2:B0

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Apr 25, 2018 10:21 AM	She picked it up I forgot to add!	Add Attachment
Gino Salazar	Apr 25, 2018 10:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Apr 23, 2018 12:28 PM	Its sitting up at front desk, captivate and teamviewer have been installed	Add Attachment
Megan Thibeault	Apr 23, 2018 10:27 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Apr 23, 2018 07:46 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Apr 23, 2018 07:46 AM	Mary called me on Friday and is bringing in her iMac today.	Add Attachment
Gino Salazar	Apr 19, 2018 11:02 AM	Called again and she told me she will bring it as soon as she can, she was off campus until today	Add Attachment
Shina Oladiti	Apr 09, 2018 09:05 AM	**This is an outgoing email** Hi Mary, We were just following up with you regarding a service request that we have for you. (#66927) Description: User will drop it off INSTALL Adobe Captivate 2017(v.10) for Mary Bucy in RWEC121 (order10411) We are checking to know when you would like us come in for the installation. And if you still plan on bring it in, please let us know when you would like to bring in the machine. Thanks, Adeshina Oladiti	Add Attachment Public
Gino Salazar	Mar 22, 2018 12:05 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Gino Salazar	Mar 20, 2018 02:08 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Gino Salazar	Mar 20, 2018 02:06 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Mar 19, 2018 03:25 PM	She said she will bring it as soon as she can but her schedule is busy so it may have to be next week.	Add Attachment
Gino Salazar	Mar 19, 2018 03:24 PM	She wants this on her personal machine so she will bring her 27inch iMac down to the office.	Add Attachment
Gino Salazar	Mar 19, 2018 03:01 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Tricia Flaherty	Mar 19, 2018 02:32 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Mar 19, 2018 02:32 PM	The MAC installer and license info can be found at: T:\Adobe Captivate\Captivate_v10_2017release I also have DVD media if you would prefer to use the DISK Media as this is a 6GB install disk	Add Attachment