Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Mar 20, 2018 09:06 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100092 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	27MTMM1	Description	Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
	Serial No.	27MTMM1	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:8B:03:9E

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Mar 20, 2018 10:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Mar 20, 2018 10:22 AM	updated inventory. he is keeping the loaner.	Add Attachment
Peter Puettmann	Mar 20, 2018 10:14 AM	switched W#20100092 (infected 960) with W#20121087	Add Attachment
Yumin Chen	Mar 20, 2018 10:11 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Mar 20, 2018 09:16 AM	W20121087	Add Attachment
Natalie Plasker	Mar 20, 2018 09:06 AM	Jonathan Yard UPCC 106 ROTC 88353 He is going to need a loaner Looked in service request,and in the online directory, but he was not in the system.	Add Attachment