Service Request Ticket

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Service Request Information

CONTACT	Name	Cameron, Jane	Date	Mar 20, 2018 12:41 PM
	Department	Campus Dining	Phone	88935
	Location		Email	cameronj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170709 (opens in a new window)	Bldg/Room	VAL 126
	Service Tag	H6KDHM2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	H6KDHM2	Location	Jane Cameron, Manager/Asst Dir. Campus Dining
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; TRANSFER from previous PC desktop W#20160263 Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop MARCH2018 SR#66940;
	Wired NIC	8C:EC:4B:F2:DE:FF
	Wireless NIC	A0:88:69:FB:E8:61
	Bluetooth NIC	A0:88:69:FB:E8:65

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Mar 26, 2018 10:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Mar 26, 2018 10:45 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Brighton Bohnenkamp	Mar 26, 2018 10:38 AM	Picked up	Add Attachment
Shina Oladiti	Mar 26, 2018 08:51 AM	**This is an email** Good morning, Would Wednesday work? I have a meeting near my office in am if I am needed to be there or available in afternoon.	Add Attachment
Shina Oladiti	Mar 23, 2018 02:51 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Mar 23, 2018 02:51 PM	************************* Update in AD *************************	Add Attachment
Shina Oladiti	Mar 23, 2018 02:50 PM	They are both Office but Ryan will be back on Monday.	Add Attachment
Shina Oladiti	Mar 23, 2018 02:49 PM	Sent email for availability.	Add Attachment
Shina Oladiti	Mar 23, 2018 02:46 PM	Machine prepped and its is back on the inventory counter. Gave admin right and installed additional software.	Add Attachment
Tricia Flaherty	Mar 20, 2018 03:20 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Mar 20, 2018 01:14 PM	This is on the counter in ITC008 inventory counter shelf; No Invoice anymore	Add Attachment
Tricia Flaherty	Mar 20, 2018 12:55 PM	Software: Acrobat DC will need to be de-serialized on the PC desktop W#20160263 and installed as serialized desktop on the new laptop W#20170709. FOR INSTALL OF ADOBE ACROBAT PRO DC-- "serialized" installer instructions: Transfer the new folder at: T:\Adobe CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_ WIN or for MAC: T:\Adobe CCE\CCEPackages\CC2015_5JULY16\AcrobatProDC_MAC to computer Desktop and run the setup.exe file in the enclosed Build folder. This should install Acrobat Pro DC and automatically "serialize" the program. When done launch Adobe to make sure it was successful then delete installer folder from Desktop of computer	Add Attachment
Tricia Flaherty	Mar 20, 2018 12:53 PM	This is a Campus Dining setup so Ryan Jennings will need to be notified for final setup. This is a laptop for Jane Cameron in Campus Dining VAL127 W#20170709 and USB-C dock W#20170239 that are going to replace PC desktop W#20160263 which will then need to be setup for Jennifer Levesque, Campus Dining. Jane Cameron will retain her current monitors and new monitors are on order for Jennifer and will be on a different SR when they are inventoried and ready to go out.	Add Attachment