Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Mar 21, 2018 08:05 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130045 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8880DNM Color Printer
	Serial No.	5AB000677	Location	PDR
	Model	ColorQube 8880	Hostname	hlref2.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK-RMA:XFL134179 1/14/16 RMA:T4B005474 5/12/2017 IP: 140.211.112.44 Metered Code: 4657	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:5F:D4:C0

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Mar 28, 2018 02:36 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	Mar 28, 2018 02:36 PM	This has been fixed.	Add Attachment
Brighton Bohnenkamp	Mar 27, 2018 09:31 AM	error 94700	Add Attachment
Shandelle Plasker	Mar 27, 2018 08:38 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Mar 27, 2018 08:37 AM	Needs a new process Drive. Called Xerox to send parts. Ref#22282626	Add Attachment
Kyle Arthenayake	Mar 26, 2018 12:52 PM	error 94270 or 94720	Add Attachment
Kyle Arthenayake	Mar 26, 2018 12:51 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kyle Arthenayake	Mar 26, 2018 12:51 PM	error coded again. machine gun noise like the gears were jamed	Add Attachment
Shandelle Plasker	Mar 26, 2018 12:34 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Mar 26, 2018 12:34 PM	This machine has been fixed.	Add Attachment
Shandelle Plasker	Mar 23, 2018 09:20 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Mar 23, 2018 09:18 AM	I cant get the paper out of the machine. Called it in REF#22278895	Add Attachment
Kyle Arthenayake	Mar 21, 2018 08:05 AM	Printer 20130045 located on HL-Ref went through multiple error states this evening, displaying a long code each time and immediately resetting. I've shut it off for now and placed an OoO sign on it.	Add Attachment