Service Request Ticket

Service Request Information

CONTACT	Name	Baker, Stewart	Date	Mar 21, 2018 08:49 AM
	Department	Library & Media Services	Phone	88890
	Location		Email	bakersc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150262 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BS5GH72	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	BS5GH72	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715; TRANSFERRED from old cpu W#20110140 SR59549 MAR2016: Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;
	Wired NIC	F8:CA:B8:48:B6:69
	Wireless NIC	80:00:0B:D2:3D:36
	Bluetooth NIC	80:00:0B:D2:3D:3A

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 21, 2018 11:44 AM	Task reassigned to Self Resolved.	Add Attachment
Megan Thibeault	Mar 21, 2018 11:44 AM	Task reassigned to Self Resolved.	Add Attachment
Megan Thibeault	Mar 21, 2018 11:44 AM	see 66954	Add Attachment
Megan Thibeault	Mar 21, 2018 10:56 AM	They will need to purchase a new battery	Add Attachment
Kyle Arthenayake	Mar 21, 2018 08:49 AM	waiting on availability	Add Attachment
Kyle Arthenayake	Mar 21, 2018 08:49 AM	Hello, My work laptop stopped charging yesterday (although it still works if it's plugged in). This morning I booted into the bios setup utility and it said the battery needed to be replaced. The WOU number for the laptop is 20150262. Do you have spare batteries available for this kind of laptop, or should I have the library order me a new one?	Add Attachment